Constant problems when browsing files

By Thalin ยท 8 replies
Jul 1, 2006
  1. Hey,

    I am having constant problems when viewing all my files and folders on my pc, which started about a month ago.

    It started with a message from Dr Watson, talking about an error report. When I clicked don't send it just froze my PC. After disabling Dr Watson I got the same error but with it just saying Windows Explorer has encountered and error etc, but this one dosn't seem to crash my PC, although explorer.exe does restart (loss of start menu for a few seconds). Now I am either getting the Windows Explorer Error or an explorer.exe error, telling me about referenced memory and that it could not be read.

    What's even more strange is that even after a Windows reformat, I still have the problem. I have also scanned the disk for errors on bootup but to no avail.

    Heres a screenshot of the last error

    -- Verbose HJT removed --

    Read: the stickies ==
    == Do NOT post your HJT log in this forum ==
    == Post HJT logs as .TXT attachments only ==
  2. fastco

    fastco TS Booster Posts: 1,123

    You HJT file looks ok except for one entry. Download install and update Adaware from Restart your computer in safe mode.
    Turn of System Restore
    GO to My computer, Tools, Folder options and View. Click View Hidden Files and Folders.

    Run HJT with nothing else running and put a check mark next to

    O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.11) -

    Click fix
    Close and run Adaware and remove all things found.
    Restart the computer and turn System Restore back on...Post a fresh HJT log as a text file.
    If you are still having windows problems click Start, Run and type SFC.EXE /SCANNOW If that finds errors you will need your WIndows CD to repair what is found.
  3. Thalin

    Thalin TS Rookie Topic Starter Posts: 60

    Don't worry about the GameAdvisor thing, it is something I installed myself, and it had the same problems before installing it.

    Any other ideas?
  4. Spike

    Spike TS Evangelist Posts: 2,168

    Check your Event Log for any recent entries, ones that recur at arount the times that your problems have occured, likely shown with red cross icons, or exclamation marks at the very least. Tell us what you find.
  5. Thalin

    Thalin TS Rookie Topic Starter Posts: 60

  6. Thalin

    Thalin TS Rookie Topic Starter Posts: 60

    Anybody help me?
  7. fastco

    fastco TS Booster Posts: 1,123

    Alright lets see if we can figure this out. Click Start, Run and type


    If it finds any errors you will need your Windows CD. If that does nothing to help install the recovery console to your computer, boot the computer and go into the recovery console and do a CHKDSK /F to check the disk and fix any errors found, then run a FIXMBR to repair the Master Boot Record. Restart the computer and see if you still get errors. If you do I would recommend Deleting the partition, doing a full format and installing Windows all over. I know you did that already but I have had problems when I didn't delete the current partition for some reason and then create a new partition in the unpartitioned space.

    This will explain how to install the recovery console if you don't already know or have it installed.
  8. Peddant

    Peddant TS Rookie Posts: 1,446

    If you have.AVI files and Divvx -

    Go to Start/Run/ type regsvr32 /u shmedia.dll

    OR download this

    See HERE


    If the freeze occurs when your right clicking -

    It`s usually a faulty Explorer shell extension put in the right click menu problem.Known culprits include Photoshop,Divvx and Spysweeper.

    1.Go to Regedit

    2.Key HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers

    In this key, all shell extensions are listed which work with all files. The * is a real star, it does not mean 'any key' here!

    3. Choose "Registry" - "export registry", so you can revert your changes later. Choose to export only the selected branch.

    4. Now delete one context menu handler after the other, and then try each time in (Windows Explorer) whether right click works again. This way you should find the defective extension.

    5. When you have found it, you need to double click the .reg-file created above to restore all shell extensions, and then delete only the malfunctioning extension.

    You may have to repeat this with the keys




    If the error happens with directories or with virtual folders.

    From -
  9. Thalin

    Thalin TS Rookie Topic Starter Posts: 60

    This seems to have worked, fingers crossed :) Thanks!
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...