Cookies? Files ? Etc ? Problem !

By REDZED ยท 22 replies
Jun 21, 2007
  1. Sorry if I am in the wrong area for this problem.Whats happened is

    Tesco online:When trying to log in it just keeps returning to log in page when correct username and password entered.

    PayPal :can't log in error 3014 (says I need to enable cookies)

    Ebay :try to leave feedback for items but (Input Error ) comes up.

    All this seems to have occurred at same time.I have gone to TOOLS > INTERNET OPTIONS > DELETED FILES + OFFLINE CONTENT. I have also checked to EVERY VISIT TO PAGE under security. I have followed these instructions from tesco but no joy.

    As you have no doubt realised I am not a computer wiz so will really appreciate any help to rectify my problems.(in simplest terms please,yes I' thick)

    Look forward to any helpfull messages,sorry for being a pain,all the best.
  2. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    first I would go through all the various settings for security and privacy and set them all to default.
    when you cleared the files in tools>internet options>etc, did you change anything else?
    You don't tell us what your internet security package is - chances are that this might have settings that could cause this if not set properly.

    REDZED TS Rookie Topic Starter Posts: 17

    Big Thumbs Up For Techspot Members Help

    Can't thank you enough.I went to the 4 security settings and set them all to default and now everything is functioning fine again.

    Settings as follow INTERNET : MEDIUM.

    Will these settings be ok ?

    Sorry I hadn't mentioned my add on security ,it is Panda Platinum 2007.

    Thanks once again ,your a star. All the best,John. (REDZED)

    REDZED TS Rookie Topic Starter Posts: 17

    Oh Dear , Sorry !

    Looks like I posted too soon. Nothing in settings is different all on default
    Internet :Medium
    Local Intranet :Medium-Low
    Trusted Sites :Low
    Restricted Sites :High

    Privacy is set :Accept all Cookies :Low

    But now got same problem mentioned in earlier post with Tesco Online (log in),
    Paypal (log in) & Ebay (feedback)

    Once again ,sorry to ask for your help.
    All the best,REDZED.
  5. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Check under Tools, Internet Options, privacy - should be Medium.

    REDZED TS Rookie Topic Starter Posts: 17

    Cracking up.

    Thanks for your response.I left everything else and then set privacy to medium,unfortunately still the same.
    Please feel free to send further advise (doing my head in,as it seems stupid how it went alright after doing as requested last night,then gone back again)
    Wish I knew more.
    Thanks for your help. Please help anyone.
  7. CCT

    CCT TS Evangelist Posts: 2,653   +6


    REDZED TS Rookie Topic Starter Posts: 17

    Still Struggling !!!!!

    Hi,thanks for the paypal link ,no joy from them yet.

    Just wondered if after telling everyone this it might narrow the problem down.

    Went over to my sisters at weekend and used her computer and logged onto Tesco online,paypal and
    was able to leave feedback for my ebay using my normal passwords etc.So its obviously my computer but ???????????????????????.
    As I say I'm not a wiz at computers so please help.
    Thanks Again.
  9. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    get a command prompt (run->cmd) and enter
    ipconfig /flushdns
    now reboot

    when the system is available, try the tesco login
  10. REDZED

    REDZED TS Rookie Topic Starter Posts: 17

    Command Prompt ,etc.

    Thankyou for your response,sorry for being so thick.Can you tell me step by step procedure for carrying this out ? Thanks
  11. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Start, run, type 'cmd ipconfig /flushdns' (no quotes), reboot

    Can also type 'cmd /k netsh winsock reset' afterwards
  12. REDZED

    REDZED TS Rookie Topic Starter Posts: 17

    Hammer job ?

    Hi,thanks again.Carried out both procedures & no joy.Feel like taking a hammer to it.
  13. CCT

    CCT TS Evangelist Posts: 2,653   +6

  14. REDZED

    REDZED TS Rookie Topic Starter Posts: 17


    Hi, Just a quick question.I'm running Panda Platinum 2007 protection,would this not have protected me or shown if an infection was existing in a report.Sorry for being a nuisance.
  15. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    this is the $64,000 question for all AV products -- will my xyz AV protect and/or
    correct virus abc?

    the answer is -- undetermined. Not every product finds all viruses.
    heck NO product finds ALL viruses!
  16. REDZED

    REDZED TS Rookie Topic Starter Posts: 17

    Hi jobeard,
    Sorry I havn't been around to reply (40 Yesterday).Done a full system scan and nothing showing. What would you advise ? Thanks for your help.
  17. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    try accessing the site from a different login (ie other user account with limited rights)

    try a different browser (Firefox or Opera)

    if either of the above solve your problem, then the issue is isolated to the browser you are using.

    if you believe there's an infection (which is infrequently the case with site access issues)
    try other virus scanners, such as
  18. REDZED

    REDZED TS Rookie Topic Starter Posts: 17

    Thankyou !

    Hi jobeard.
    Just downloaded Firefox and used that browser for all 3 and was successfull with all three,thankyou.
    Could you tell me what this means regarding my system ? Remember I am a complete novice & know very little ,so in the simplest terms please.
  19. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    don't feel too bad; this has happened to many people.

    First, this should help you understand why so many people dump on IE and
    scream, "Forget IE and use some other browser". IE is just to easy to attack.
    You will still need IE for security updates from, but just
    restrict your usage of IE to exactly and only that -- use your Firefox or Opera
    as your default browser and you will be fine :)

    Get a copy of Spywareblaster from
    This will protect you from known and intrustive ActiveX programs -- the very stuff
    that contaminates IE! Update it once/month and forget it; it has no runtime
    program, but updates the registry for the blacklist.

    Modify your IE settings like this;
    under Temp Internet files->settings
    click View Files and then click on the column head type
    find all JScript Script and delete ALL of them

    next View Obects; there should be very few!
    I recommend you keep:
    • All references to Java Runtime
    • Office Genuine Advantage Tool
    • Office Update Engine
    • WUWebControl Class
    and delete anything you do not understand. If it's really necessary, it will get
    reloaded some other time.

    As for security settings, here's what I have for IE which are not default values:
    auto prompt ActiveX=Enable
    Binary & Script=Enable
    Download signed ActivX=prompt
    Download unsigned ActiveX=disable
    Init and script ActiveX marked not safe=disable
    Auto prompt file d/l=disable
    Access data sources across domains=disable
    Allow scripting OE controls=disable
    Allow script-init windows w/o size ...=disable
    Allow restricted protocols=prompt
    Display mixed content=prompt
    Drag/Drop copy paste=prompt
    Install desktop items=prompt
    Launch in IFRAME=prompt
    Web sites can navigate to this zone=prompt
    Auto login ONLY in intranet zone
  20. REDZED

    REDZED TS Rookie Topic Starter Posts: 17

    Thankyou for your time & patience.

    Hi jobeard.
    I have done eveything you advised 1/ Downloaded Spywareblaster. 2/Deleted unwanted internet files. 3/Put settings as you listed.
    As for the Objects ,all that was in there was Shockwave Activ 4 kb & Shockwave Flash 8 kb. Should these be removed ?

    Thankyou for all your help,all the best, REDZED.
  21. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    sounds good. be sure to update Spywareblaster at least monthly and immunize
    your system each time.

    the shockwave files are just fine.
  22. almcneil

    almcneil TS Guru Posts: 1,277

    I've seen this problem before. Do the following:

    Start -> Control Panel -> Internet Options -> Content -> Clear SSL State
  23. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    very interesting. MS article describes the issue.

    Yet another reason to avoid IE; there's no reason that the certs should have been saved!
    To establish a GOOD SSL session, you always want to fetch the cert from the server afresh.
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