CPUID CPU-Z issue

Mark Fuller

Posts: 419   +23
I downloaded and installed CPUID for my HP envy z360 but when I go to the speed tab in CPU-Z it doesn't show anything, the boxes are all greyed out.
 

neeyik

Posts: 2,282   +2,763
Staff member
Speed or SPD? If you mean the latter, CPU-Z requires the SPD module on the memory DIMMs to provide that information and if it's not in a format recognised, then it'll be blank. Another possible issue is that CPU-Z needs to be run in Admin mode: right-click on the icon and select 'Run as administrator' as this can sometimes help with that problem.
 

neeyik

Posts: 2,282   +2,763
Staff member
The module will be there, as it is required to tell the memory controller what speeds and timings it supports, but it seems that CPU-z isn't reading it correctly.

Another issue that can cause this are the motherboard chipset drivers not being fully up-to-date. What's the exact model of your HP Envy?
 

Mark Fuller

Posts: 419   +23
Its an x360 only about 3 months old but I'll check for updates as it could have been sitting around for awhile in the store.
 

neeyik

Posts: 2,282   +2,763
Staff member
There's 18 different Envy X360 models :)
The CPU tab in CPU-z should provide enough information to work out which one it is - what CPU does it say your laptop has?
 

neeyik

Posts: 2,282   +2,763
Staff member
Thanks. I've checked through HP's support pages, for all Envy models with the 5625U, but there are no new drivers for the chipset/processor.

You could try using AMD's own drivers, though:


Either way, your laptop has fairly standard DDR4-3200; the laptop's BIOS won't permit any timings to be changed, but you could always replace the RAM for larger capacity ones, if you needed too.
 

neeyik

Posts: 2,282   +2,763
Staff member
If you're just looking to upgrade your memory, use can use the system scanner tool by Crucial (which is the consumer brand name of Micron):


You don't have to use their RAM, of course, but it should tell what you can fit.