Hello and welcome to Techspot.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
SX Service (SXServ)
<Could be the service name or the name in brackets.
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
sxserv101.exe
ers_startupmon.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O2 - BHO: (no name) - {5726B43F-EB7D-B01E-F111-03D9214D2081} - C:\WINDOWS\system32\txxzapd.dll (file missing)
O2 - BHO: (no name) - {720F4F0D-BE5C-46D2-4ABA-036D86E7CA0C} - C:\WINDOWS\system32\vsokwdd.dll (file missing)
O4 - HKLM\..\Run: [ERS_check] "C:\Program Files\Common Files\ers_startupmon.exe"
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O17 - HKLM\System\CCS\Services\Tcpip\..\{DBE3C768-0A8A-48D1-87FF-0E026F83EA45}: NameServer = 203.115.0.46 203.115.0.19
<only fix this if it doesn`t belong to your ISP.
O20 - Winlogon Notify: winrzf32 - winrzf32.dll (file missing)
O23 - Service: SX Service (SXServ) - Unknown owner - C:\WINDOWS\system32\sxserv101.exe (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\WINDOWS\system32\
sxserv101.exe
C:\Program Files\Common Files\
ers_startupmon.exe
Delete all files in AVG Antispyware quarantine.
Reboot into normal mode and rehide your protected OS files.
Post a fresh HJT log and let me know how your system is running.
Regards Howard :wave: :wave:
This thread is for the use of deen13 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
