Please help...I am fairly computer literate, but know very little when it comes to fixing problems. I have Windows XP Professional on a new (2 months old) HP Compaq computer (it's my work computer....I'd never buy an HP). The internet programs (both firefox and IE) freeze frequently, as well as some other programs. I press control-alt-delete, and the "end unresponsive program" window shows up, and I click on "end", but it does nothing, then asks if I want to send an error report. When I try to turn off the computer, it won't let me. I have to turn it off with the cpu button rather than through windows. I haven't downloaded anything dangerous, I don't put music files on my computer...I have a recent anti-virus program. Can anybody help me? It's so frustrating. Thanks!