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error message at each startup, random restarts, help please

By Kirei Blossom ยท 4 replies
Aug 22, 2007
  1. For the past month, each time I restart, I get an error message "The system has just recovered from a serious error." Sometimes I get two or three such messages in succession.

    Also, the computer randomly restarts.

    I tried sending the error report to Microsoft, and once it gave me the report that the problem was because of the RAM. So I took the RAM cards out, dusted off the connection points and put them back in. But again, I get the same error. This time the error page says that the problem was caused by a Device Driver.

    I don't understand what's wrong. Here are my minidump files:

    Please please help me - I'm getting desperate.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    4 of your minidumps are corrupt and unreadable.

    1 minidump crashes at win32k.sys.

    This is probably a symptom of faulty hardware, with ram being the most likely culprit.

    Go and read this thread HERE and test your ram etc.

    Regards Howard :)
  3. Kirei Blossom

    Kirei Blossom TS Enthusiast Topic Starter Posts: 172


    That Memtest sounds really complicated, and I'm not a computer person at all. I'll try everything else given on that thread though.

    What's win32k.sys?
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    File Name: Win32k.sys
    File Size: 1.796.864
    File Version: 5.1.2600.1275 (xpsp2.030825-2117)
    File Company: Microsoft Corporation
    File Description: Multi-User Win32 Driver
    File Type: Windows NT/2000/XP Driver.

    The above driver is seldom the actual culprit.

    Memtest86+ is fairly easy to run, just read the tutorial that`s linked in the thread I asked you to read. It`s very important for you to test your ram.

    Regards Howard :)
  5. Kirei Blossom

    Kirei Blossom TS Enthusiast Topic Starter Posts: 172

    I got the problem fixed :)

    Somebody had a look at it, and said there were too many files in the Temporary Windows folder, and just deleted all of them.
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