Exchange server question

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SenateKT

TS Rookie
We run our own Email exchange box through our domain. Everything functions properly, we have no problems sending and receiving E-mails except when it comes to AOL and Netscape. When ever we send an outgoing message to an AOL or Netscape address we receive the following message.

Your message did not reach some or all of the intended recipients
The following recipient(s) cannot be reached:

johndoe@aol.com on 10/24/2007 11:29 AM
There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
now I am new to dealing with exchange servers and it is my responsibility to handle it. I was wondering if it is something on our side or theirs? Some suggestions on how to troubleshoot this issue would be appreciated.
 

Nodsu

TS Rookie
It can be either.. You should take a look at the detailed SMTP logs and see what exactly is going on when sending to those addresses.
 
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