External Harddisk detected, but does not appear in explorer

By Dom · 15 replies
Mar 1, 2005
  1. I have purchased a hard disk case ("gate" GXM-25SU Case-kit), have inserted my old hard-disk to it, and connected it to my USB port. The device has been detected, the disk is turning, and it appears in the device manager.

    The enclosed drivers are for Win 98 only, I am running XP - however is the driver installed as it appears in the device manager?

    But the drive doesn't show up in the explorer / my computer / file manager. How can I solve this issue :confused: ?
  2. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Has the HD been FDisked/partitioned and formatted?
  3. Dom

    Dom TS Rookie Topic Starter

    yes - it used to be the hard disk of my laptop, partitioned into 2 drives.
  4. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    What happens if you connect the drive AFTER you have booted? Should it not install some USB-driver?
    Did you install the USB-drivers from the mobo-CD? If you have a VIA chipset, did you try the all-in-1 drivers?
    Did you try through Disk Management?
  5. Dom

    Dom TS Rookie Topic Starter

    Thanks for your quick reply, I am just a bit overloaded by your long list of proposals...
    It does detect "new hardware" - but it doesn't explicitly say it installs driver.
    Also, it does not appear in the list to "disconnect hardware savely"
    I didn't install any driver actively - what is a mobo-CD?
    What is a VIA chipset?
    What are all-in-1 drivers?
    What is Disk Management?
  6. Killer_Byte

    Killer_Byte TS Rookie Posts: 21

    I am curently having the same problem with a USB 2.0 data stick. Windows XP registers that it is there and displays the "Eject Hardwaare" icon on the taskbar, however there is nothing in explorer.

    I have had some sucess by going to Computer management. This is only avaialbe in windows 2k and XP. It can be accessed through the "administrative tools" section of control panel. If you cant find it here go to START and run. Tpye "mmc" for microsoft management console. You have to go "Console" then "Add/Remove Snapin". If you add the "Removable Storage Management" snapin you get what you need.

    In removable storage go to physical locations and then delete your drive, making sure that it is not connected at the time. Close the management tool, hopefully when you put your USB device(external HD) back into the USB port it shall recreate everything and all will be working. I know this has worked for me a few times, and it is not very difficult to do.
  7. Dom

    Dom TS Rookie Topic Starter

    Actually, it does not appear in the list displayed with the "Eject Hardwaare" icon. The only place where it does show is in the hardware list under the "hardware" menue in the control panel.
    It is also not listed under the "Add/Remove Snapin"
  8. lrd

    lrd TS Rookie

    Dom, this is a know problem in windows XP and it is due to <windows explorer's> handling of giving letters to each volume - it does not recognise networks as volumes, so if you have some kind of network on your system you have to free up some letters after your last permanent HDD or disk drives. Here is a better explanation from http://www.universalsmartdrive.net/standard/troubleshooting.htm

  9. Dom

    Dom TS Rookie Topic Starter

    Thanks for your advice and sorry for my late reply, I had been too busy for a while. Now I tried your advice, and had to realize that my drive doesn't even show up in that list - any other idea?
  10. Blackspot

    Blackspot TS Rookie

    Hi LRD, your message above was very clear and has really helped my problem. I got the same problem as DOM (could not see external HD) and used your information to initialise the drive, number it etc. So thanks a lot. Cheers, Blackspot
  11. arb_reddy

    arb_reddy TS Rookie

    Hi Dom, Did you get the solution for you proble... Actually iam facing the same problem. I have a hard disk case from Supercomp..

    When i connect to USB port, PC says, found new hardware and hard disk drive... but never shows that the driver is installed and ready to use...

    Any one any other inputs to try.. i tried with disk managent but no drive is shown there for my device....Any help..

    Thanks in advance
  12. P1h3r1e3d13

    P1h3r1e3d13 TS Rookie

    Initialize, Partition, Format

    I know someone said their disk was partitioned, but humor me, because this is classic behavior for an uninitialized disk. Open Disk Manager and see if it says "Not Initialized." If so you need to initialize, partition, and format it.

    I'd write detailed instructions, but I already did once and my login timed out, destroying my huge post, so I'm a little tired. If you need more help to do the above, Google it or reply or PM to me.
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Umm last post 9 Months ago

    I hope they got it fixed !


    Thread started in 2005
  14. P1h3r1e3d13

    P1h3r1e3d13 TS Rookie

    Thread revival

    Yep, but it hit high on Google when I searched for an answer to this problem, so I figure Googlers after me might want an answer.
  15. Abhay

    Abhay TS Rookie

    I am facing similar issue. The ligh on external hard disk glows but do not see any entry in explorer, computer management or hardware list. How do I get my drive back?
  16. snez

    snez TS Rookie

    Foreign/Dynamic disks are not supported on Windows XP Home Edition or on portable computers. Has your disk been on an XP Pro machine and you are trying to read it from an XP Home machine? If not, you can right click on the device and "Import Foreign Disk".
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