Howard the Duck
Posts: 36 +0
For the past while Norton Antivirus has pestered me with its "Urgent Attention - 1 item is affecting your status" message, and it seems to be utterly unfixable.
It seems that the root of the problem is that "Intrusion Prevension" isn't enabled, but no matter what I try, I cannot enable it.
Here's what I've tried thus far:
-The usual quick solution is to simply click "Fix Now" when there is an "Urgent Attention" message - and sure enough, the "Fixing" screen popped up when I attempted to do so, but the "Intrusion Prevension" still wasn't enabled afterwards. I have tried this 10 times now with no effect.
-Then I clicked the "Home" button and tried to isolate the problem. "Web Browsing" required urgent attention. It was then that I realized Intrusion Prevention was off - I usually have it enabled. I clicked it and a pop-up box gave me two options - "Turn on Intrusion Prevension" or "Configure Intrusion Prevension." I chose to turn it on, yet after several tries this also didn't turn it on.
-Undaunted, I then chose "Configure Intrusion Prevension." And that's when it happened. When I tried to click the checkbox that would turn on "Intrusion Prevension" in this new screen, no checkmark appeared. True, there were the usual dots around the box that had indicated I had clicked it, but the checkmark was nowhere to be seen - and it remained absent after several more clicks. Equally odd was the fact that the "Notify me..." option did in fact check and uncheck properly, but the "Intrusion Prevension" still was off, even after applying all changes.
-Somewhat concerned now, I looked over Norton's official FAQ in detail, but there was nothing that mentioned the problem, much less its solution. Since additional help could only be gained through a third-party email address, I figure I would ask you all instead.
Please help me with this issue and I would be very, very grateful. Before you attempt to do so, however, I ask that you please read all of the above post since it is critical. Thank you very much in advance.
It seems that the root of the problem is that "Intrusion Prevension" isn't enabled, but no matter what I try, I cannot enable it.
Here's what I've tried thus far:
-The usual quick solution is to simply click "Fix Now" when there is an "Urgent Attention" message - and sure enough, the "Fixing" screen popped up when I attempted to do so, but the "Intrusion Prevension" still wasn't enabled afterwards. I have tried this 10 times now with no effect.
-Then I clicked the "Home" button and tried to isolate the problem. "Web Browsing" required urgent attention. It was then that I realized Intrusion Prevention was off - I usually have it enabled. I clicked it and a pop-up box gave me two options - "Turn on Intrusion Prevension" or "Configure Intrusion Prevension." I chose to turn it on, yet after several tries this also didn't turn it on.
-Undaunted, I then chose "Configure Intrusion Prevension." And that's when it happened. When I tried to click the checkbox that would turn on "Intrusion Prevension" in this new screen, no checkmark appeared. True, there were the usual dots around the box that had indicated I had clicked it, but the checkmark was nowhere to be seen - and it remained absent after several more clicks. Equally odd was the fact that the "Notify me..." option did in fact check and uncheck properly, but the "Intrusion Prevension" still was off, even after applying all changes.
-Somewhat concerned now, I looked over Norton's official FAQ in detail, but there was nothing that mentioned the problem, much less its solution. Since additional help could only be gained through a third-party email address, I figure I would ask you all instead.
Please help me with this issue and I would be very, very grateful. Before you attempt to do so, however, I ask that you please read all of the above post since it is critical. Thank you very much in advance.
