Gray Lines on Monitor

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I'm new to the board and I'm trying to correct a problem I,m having. I have gray lines all across my monitor. I have contacted HP by email and they have given me several things to do, none have worked. A friend told me I need a new video card. I'm trying everything before I buy one. Anyone have any suggestions. I also get an error message when I try to open my display through Settings
Thanks
 
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