HELP!!! Dumping of Physical Memory Error

By anam
Jan 3, 2006
  1. Hi, can anyone explain to me what I need to do with this error? Here's the story... I had Sims 2 installed on my computer (HP laptop running Windows XP) and it was all fine, then I tried to install the expansion packs for it just recently and they would install for a little bit, then this blue screen would come up and my computer would restart. When Windows loaded, there would be that "Send error report to Microsoft" thing. I didn't know what the problem was so I just kept trying to install. Finally one of the expansion packs installed but when I tried to run it my computer said that Sims 2 wasn't installed properly. So I uninstalled Sims 2 and now I can't install any Sims product on my computer. The blue screen keeps coming up and restarting my computer during installation. I defraged my computer but the error still comes up. Here's the error message:
    "A problem has been detected and windows has been shut down to prevent damage to your computer
    blah blah blah
    Technical Information
    STOP 0x000000D1 (0xe48a6924, 0x000000FF, 0x00000000, 0x84d98755)
    something about dumping of physical memory"
    So does anyone know what I can do? The error only happens when trying to install The Sims, the computer runs perfect for everything else.
    Thanks for any help!!
  2. Ruder

    Ruder TS Rookie Posts: 98

    It is a DX9 overlay issue with your video card. Get the latest OS patches from MS, get the right driver for your vid card, and fix DX9 (reinstall).
  3. anam

    anam TS Rookie Topic Starter

    I don't remember installing this DX9? But I did a search for it on the pc and there are a couple of files that start with dx9 that are attached to another game? Is this it?
    How can I update my drivers? and get this OS patch?
    I've run a couple of error testing programs and they found no errors?
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