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HELP! Hard disk not found! XP/vista

By uknowmehfo · 6 replies
Sep 1, 2007
  1. ok so i have a gateway model number mx8711... nice laptop... i have a vista cd and i loaded it in...
    1deleted hd
    2created HD
    3formated HD
    4installed software

    well at the end of the install it just sits there like nothing is working...... so aparently Vista does not wanna go on to this laptop... so i put a windows XP PRO cd in

    goes and does it's thing... THEN.. cant find hard disk...

    - i know i need drivers for this but HOW? it's a laptop with only a cd-rom drive and a pcmcia nothing more... no floppy....

    how can i get an OS onto this laptop??
  2. tipstir

    tipstir TS Ambassador Posts: 2,839   +193

    Welcome to Techspot..

    Can you you give more info.. You say you had XP on this laptop then you wanted to install vista? Does this laptop meet vista requirements? If it doesn't the put xp back on..
  3. uknowmehfo

    uknowmehfo TS Rookie Topic Starter

    the laptop had vista on it... i was going to reformat it... reformatted HD.. then tried to put vista back with the CD i have.. and nothing! it loads everything.. does all the steps but when it says "completing setup" it just sticks there and does nothing..... forever.. i left it overnight....

    but then i have XP PRO.. gateway has on their website drivers for vista and xp for this model... so i put in professional and it says it cant find the hard drive... in vista it can find the HD.....

    i just want to be able to put a OS system back on this pc so i can give it to my kid.
  4. uknowmehfo

    uknowmehfo TS Rookie Topic Starter

    i am stuck with a paper weight right now :(
  5. Samstoned

    Samstoned TechSpot Paladin Posts: 1,009

    vista has the sata drivers to load for the drive controller chipset
    your version of xp does not.??
    find those drivers load to floppy do F6
    you should be good to go
    could not being to guess why you can't load the vista you have
    maybe a hardware failure
  6. tipstir

    tipstir TS Ambassador Posts: 2,839   +193

    Why did you do this task in the first place? Was Vista not working or your HD was making a clunking noise.?

    Storage ControllerStorage controller type Serial ATA/IDE Storage Controller / Serial ATA Interface Serial ATA-150

    Okay I see your specs you have one of these, yes samstone is correct you need to install the sata drivers first, you might have to create under nero burning rom a bootable CD that acts like FD (flopply disk) But you need desktop or laptop that has FD in it for this to work. I recommend doing that with a CD so you can get your drivers installed then put a copy of Vista back. If nothing works then the HDD is faulty and if you just got this unit you should contact gateway which is now acer..
  7. uknowmehfo

    uknowmehfo TS Rookie Topic Starter

    it's not a faulty hard drive.... i just cant press F6 because it's a LAPTOP and i dont have a floppy drive.... do i need to put the xp cd in then press F6 then take the xp cd out and put the drivers cd in andload them and then put the xp cd back in???

    just say you have a pc with no OS on it and it's a LAPTOP how would you do it if you could not put vista onto it?

    reason i am doing this is becasue my friends dad's company is a rental company and they took back a laptop and want the other persons info off so i just formatted it... never had a problem with this before.
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