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Boot into safe mode. See how
HERE
Turn off system restore.(XP/ME only) See how
HERE
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE
Run HJT with no other programmes open, and let HJT fix the following, by putting a tick in the little box next to(if there).
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} -
http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1134260842905
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) -
http://ipgweb.cce.hp.com/rdqcpc/downloads/msxml4.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
Click on the fix checked button.
Close HJT.
Reboot into normal mode, and turn system restore back on.
Regards Howard :wave: :wave: