Help Remove bgates.exe, and stop the pop up for the download

[brburkett]

I have a similar problem. I have Ishost.exe, and bgates and others...here is my HJT

I have removed your HJT log as it wasn`t posted as a .txt attachment.

 

[howard_hopkinso]

Hello and welcome to Techspot.

I have moved your post to it`s own thread. This will save any confusion.

I am currently analysing your HJT log and will get back to you shortly.

Regards Howard :wave: :wave:

 

[howard_hopkinso]

Download the Pocket Killbox programme from HERE. Extract it, but don`t run it yet.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.


Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html

Turn off system restore.(XP/ME only) See how HERE. http://www.bleepingcomputer.com/forums/tutorial56.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

Viewpoint\Viewpoint Manager

Close control panel.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ViewMgr.exe
ishost.exe
ismon.exe

Close task manager.

Run HJT with no other programmes open(except notepad).Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\Program Files\Viewpoint

Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

These are the filepaths you need to enter into killbox.

C:\WINDOWS\system32\ishost.exe
C:\WINDOWS\system32\ismon.exe

Once your system has rebooted, turn system restore back on and post a fresh HJT log as a .txt attachment. See HERE for instructions.

Regards Howard

 

[brburkett]

okay all done. sorry I took so long, had a small family issue

 

[howard_hopkinso]

Your HJT log is now clean.

Regards Howard

 

[brburkett]

thanks!!!!