Help with HJT Log File

[mikem478]

Hi,

I have been through your process outlined in the virus/spyware/malware, preliminary removal instructions. I did this because I started to get an AVG warning every time I opened a new window that a trojan was on my computer. After a few days it started to not allow me to go to my default home page on Internet Explorer and send me to some indecent sites instead. I can now never get onto my homepage (which I set as Google) without it searching for other sites instead.

I did the preliminary scan and the warning box is not coming up but the home page problem is still occuring.

Please could you look at my HJT and AVG Antisyware logs that I have attached and see if I can do something about this problem?

 

[howard_hopkinso]

Hello and welcome to Techspot.

You`ve been hit by a new browser highjacker and as yet, I haven`t found a successful cure.

Since all the normal tools etc I use don`t seem to fix the issue, I would be obliged if you would try the following.

Download and install the Blacklight programme. Follow the instructions.

Let me know the results and post a fresh HJT log

Regards Howard :wave: :wave:

This thread is for the use of mikem478 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[mikem478]

New HJT File

As requested I downloaded the program, ran it and it seemed to have found something and cleaned it. Attached is the new HJT file. My browser is now coming up with my normal homepage. Hopefully it will stay from now on.

Thanks tons. If you see anything else with the new HJT file, please tell me.

Yours,

Michael

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

Viewpoint
Viewpoint Toolbar

Toolbar<this entry has nothing to do with Viewpoint and is very nasty.

Close control panel.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

TBPS.exe
PIB.exe
ViewMgr.exe
gba990.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=3

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=3

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=3

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa

R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll

O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll

O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe

O4 - HKLM\..\RunOnce: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe /boot

O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML

O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm

O9 - Extra button: Medion-UK - {98296527-3BF1-44B8-A3A5-FA9848DA5C40} - http://www.medion.co.uk (file missing) (HKCU)

O11 - Options group: [INTERNATIONAL] International*

O16 - DPF: {6596829B-37D4-40AD-971B-1E9041725C52} - http://www.direct-ip.com/deliver/uk/ms.cab

O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B23E0CC} - http://direct.data-line.us/gba990.exe

O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B23E0CD} - http://direct.data-line.us/gba990.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{49798393-91AD-4F58-A65A-3C35C3A68505}: NameServer = 85.255.116.134,85.255.112.5

O17 - HKLM\System\CCS\Services\Tcpip\..\{A81D99AD-B3D4-4898-BC87-3BE79B683F16}: NameServer = 85.255.116.134,85.255.112.5

O17 - HKLM\System\CCS\Services\Tcpip\..\{A940F6F0-F4FB-45D5-9C64-012DACE5F18B}: NameServer = 85.255.116.134,85.255.112.5

O17 - HKLM\System\CCS\Services\Tcpip\..\{C53FE9AC-0A13-4AAF-93A7-029A27DE6C37}: NameServer = 85.255.116.134,85.255.112.5

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.134 85.255.112.5

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.116.134 85.255.112.5

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.134 85.255.112.5

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\PROGRA~1\Toolbar<Delete the entire folder.
C:\Program Files\Viewpoint<Delete the entire folder.

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Post a fresh HJT log and let me know how your system is running.

Regards Howard

This thread is for the use of mikem478 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[mikem478]

All Done

Hi, I have completed all those steps and I have also deleted the websearch program from my Add/Remove Programs List.

Attached is the latest HJT Log. Haven't had any problems as of yet.

Thanks again,

Michael

 

[howard_hopkinso]

Your HJT log is clean.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of mikem478 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[mikem478]

Pop-ups/virus/Trojan/Worms problems

Hi,

When AVG Free Edition stopped working on 18th Feb (without telling us) we started having huge problems with pop-ups telling us to download anti-virus programs because we had a number of Trojans and Worms. Of course I have now downloaded the latest edition of AVG.

I have gone through your list on removal instructions as a full anti-virus scan just didnt seem to work and have attached the HJT Log and AVG Anti-Spyware Log.

Please could you tell me if there is anything I still need to do?

Yours,

Michael

 

[cartera]

Trojans / Worms / Spyware

If AVG is bypassing these then i would suggest you use another Anti - virus software. Windows defender might help you free you system from these and also Avast anti - virus is a free virus removal tool which can be uploaded from the internet. These should be able to help you.
Regards

 

[howard_hopkinso]

I have merged your new thread into this one. You should use this thread for all your virus/spyware problems.

Your AVG Antispyware log says all items have been ignored. You`re supposed to set it to quarantine the results. See this thread HERE.

Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

Download and run the Blacklight programme. Follow all the instructions carefully.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

Video Access ActiveX Object

Close control panel.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

pmunst.exe
isunst.exe
iesuninst.exe
isamini.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O9 - Extra button: Medion-UK - {98296527-3BF1-44B8-A3A5-FA9848DA5C40} - http://www.medion.co.uk (file missing) (HKCU)

Fix all 017 entries.

O21 - SSODL: eitheror - {2016a466-91a2-43c6-97d8-2fd380f065ef} - C:\WINDOWS\system32\higehsg.dll (file missing)

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\Program Files\Video Access ActiveX Object<Delete the entire folder.

Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.

This is the filepath you need to enter into killbox.

C:\WINDOWS\system32\higehsg.dll

Once your system has rebooted, rehide your protected OS files.

Post fresh HJT and AVG Antispyware logs and let me know the results of the Blacklight scan.

Regards Howard

This thread is for the use of mikem478 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.