Help with log files

By FaCt0R ยท 13 replies
Feb 24, 2008
  1. I had some pretty bad malware that was making my computer have problems connecting.

    It took like 10 minutes to load a webpage that was very simple or connect to aim or w/e.

    It seems fine now. I just want to make sure.

    so if you can read this for me that would be great just to check to make sure i got everything worked out

    Thanks for your help
  2. kritius

    kritius TS Guru Posts: 2,084

    You really should get a firewall, comodo or zone alarm would be good. Also what antivirus stuff do you have? I saw all the defender pro stuff but then also AVG.

    Think these ones should be ok to fix because they are saying no file or file missing,

    R3 - URLSearchHook: (no name) - - (no file)

    O9 - Extra button: (no name) - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - (no file)

    O20 - Winlogon Notify: rqrpqno - rqrpqno.dll (file missing)

    O23 - Service: Omniquad MyPrivacy - Unknown owner - C:\Program Files\Defender Pro Private Surf\MyPrivacy\mpsvc.exe (file missing)

    Dont know about these ones though,

    O16 - DPF: {886DDE35-E585-11D0-A707-000000521958} -

    O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} -

    Do you recognise them?
  3. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    You are still heavily infected. It appears you followed the preliminary removal instructions already.

    I will edit with instructions shortly
  4. FaCt0R

    FaCt0R TS Rookie Topic Starter Posts: 21

    Kritius i do have an anti virus i use the AVG one the defender pro is the old one that i should probably uninstall it is no longer registered. I just got Comodo as well

    I do not recognize those entries i will fix the other ones though and if i dont recognize should i fix them?

    Also thanks for the help Blind Dragon
  5. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908


    First lets install the recovery console.

    Go to Microsoft's website here -->
    Select the download that's appropriate for your Operating System

    Windows XP SP2

    Download the file and save it as it's original name to your desktop

    Close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console. When complete, a log named CF_RC.txt will open. Please attach that log here.

  6. kritius

    kritius TS Guru Posts: 2,084

    I would just follow all of Blind Dragon's advice, hes very good at this and will sort you out.

    But yes, uninstall the defender pro, if its no longer registered its no longer necessary.
  7. FaCt0R

    FaCt0R TS Rookie Topic Starter Posts: 21

    Ok hows it look
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    First go to add/remove programs and uninstall anything thats looks like these

    If not there its ok, follow below
    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.


    This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
  9. FaCt0R

    FaCt0R TS Rookie Topic Starter Posts: 21

    Ok how do they look :)

    Also just wondering how many infections or like how bad were the infections on my computer?

    Just to point out that i am having a new problem that i just noticed last night.

    When i try to shut down the computer it closes all the programs like it always does then just sits there looking at my desktop. (havn't tried it from the log on screen)
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Show hidden files through windows explorer
    • Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E
    • On the Tools menu in Windows Explorer, click Folder Options.
    • Click the View tab.
    • Under Hidden files and folders, click Show hidden files and folders and Turn Hide protected operating system files off.

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Run Hijackthis and Select Do A System Scan Only
    Put a check mark next to the following entries:
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
    O4 - HKLM\..\Run: [{E1-13-39-93-ZN}] C:\windows\system32\qldsregk.exe FI002
    O4 - HKLM\..\Run: [FQQERQ] "C:\WINDOWS\system32\kcnzrop6.exe"
    O4 - HKLM\..\Run: [ms05488354408] C:\WINDOWS\ms05488354408.exe
    O15 - Trusted Zone: *
    O15 - Trusted Zone: * (HKLM)
    O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} -
    O16 - DPF: {76CA9E30-5094-46F9-BE90-D47AD59C2C2C} (CClientInfo Object) -
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} -
    O16 - DPF: {886DDE35-E585-11D0-A707-000000521958} -

    Select Fix Checked

    Use Windows Explorer to navigate to and delete the following files:
    • Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E

    C:\WINDOWS\ms05488354408.exe <-This file only
    C:\WINDOWS\system32\kcnzrop6.exe <-This file only
    C:\WINDOWS\system32\qldsregk.exe <-This file only

    Reboot the computer into Normal Mode

    After you reboot to normal mode can you please run and attach a new combofix and hijackthis
  11. FaCt0R

    FaCt0R TS Rookie Topic Starter Posts: 21

    I could not find any of the files you said to delete.

    I just looked for them first then when that failed i pasted in the file names you posted and that showed nothing.

    here are the logs
  12. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Your logs look clean except for the fact your old firewall is allowing malware as authorized applications.

    I recommend you uninstall Defender Pro entirely especially if you can't update it. It should have an uninstaller in add/remove programs.
    Update your Java Runtime Environment
    • Click the following link
      Java Runtime Environment 6 Update 4
    • The 4th option down is the one you want
    • After the download locate and double click the installer jre-6u4-windows-i586-p-iftw.exe
    • Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions


    After that

    Go to start -> Run -> type in combofix /u
    *note the space between
    This will uninstall combofix
    *remove vundofix backups
    *remove quarentine files
    *create a fresh clean restore point

    Remove Hijackthis from Start-> control panel -> add/remove programs
    Remove the 3 tools from step 10 (smitfraud, vundofix,virtumondobegone) by dragging to the recycle bin

    I recommend you keep
    1 anti virus program (AVG not anti spyware)
    1 firewall
    Spybot S&D, Adaware 2007, AVG Anti Spyware if you want but the version we downloaded is a 30 day trial

    keep them updated.

    *You can turn back on your resident protection on your anti-virus

    You can also turn on tea timer in Spybot:
    • Click on Mode at the top and make sure that Advanced is checked
    • Expand the Tools tab in the left pane
    • Single click on the Resident Icon also in the left pane
    • check Resident "TeaTimer" (Protection of over-all system settings) Active
    • Close spybot

    Also under Tools you can double-click System Startup in the right pane and disable programs from running at startup. This will free up system resources. For example if you don't use MSN Messenger everytime you run your computer you can disable it, then when you want to use it you can launch it through Start -> all programs, or make a shortcut on the desktop for it. That way it doesn't use resources when you aren't using it. Don't disable any entries in green though.
  13. FaCt0R

    FaCt0R TS Rookie Topic Starter Posts: 21

    sorry for the slow reply.

    Thanks for all the help it was great
  14. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Your welcome, if you have any more problems please use this thread
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