Hi! I'm Geni & I bring you tons of "issues"

By genihanna ยท 9 replies
Jun 8, 2006
  1. Hi! I bought my PC on Dec 16th and Have been having to get help ever since Dec 22nd! Crashes, viruses, programs not recoverable, disks from HP won't work due to something being corrupt!

    Currently, though, my problem is:

    Every time I start up, SpySweeper gives me 2 alerts - about TKBellExe and ISUMPUS (sp?) I check the box and click remove and sure enough, the next time I start up, the alerts are back again! Do you have any idea what's happening? Also, a window opens also with HP folders like HP Image Zone, and some others. Something is really wrong and it's baffling!

    I've posted on another forum - who used to be so helpful - but I guess because I never sent them a "donation" I'm not able to get any reply from them anymore. I sure hope you can help - a friend recommended you, citing your integrity!

  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello genihanna and welcome to Techspot.

    Go HERE and follow the instructions exactly.

    Open a new thread in our security and the web forum and post a fresh HJT log, only after doing the above.

    Regards Howard :wave: :wave:
  3. fastco

    fastco TS Booster Posts: 1,123

  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That`s pretty good advice. However, some of the latest infections can`t be removed without the need for specialised tools.

    Regards Howard :)
  5. fastco

    fastco TS Booster Posts: 1,123

    All of the tools can be downloaded for free. I use Ad Aware


    Spybot Search and Destroy http://fileforum.betanews.com/detail/Spybot_Search_and_Destroy/1043809773/1

    and Spyware Blaster http://www.download.com/SpywareBlaster/3000-8022-10196637.html

    Run them in Safe Mode First.....Do a Disk Cleanup with windows built in accessory. Like I said if nothing works then a Windows Re-install is the best move....Once you are Malware Free, don't use Internet Explorer to surf the internet. Use Mozilla Firefox and keep Adaware running and Download Windows Defender (free) from microsoft. That will prevent a lot of headaches...Hope this helps
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    All the tools and more are in, or are linked from this thread HERE.

    I have already given instructions to genihanna, that will remove most infections.

    Once we have a HJT log, we will be in a better position to see exactly what infections, if any, genihanna`s computer has.

    Regards Howard :)
  7. fastco

    fastco TS Booster Posts: 1,123

    I agree and I know all about Spyware issues. If you don't want anyone else to help her then close the thread.
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    First we don`t close threads, unless there is a deffinite reason to do so.

    Second, it`s good to have someone else who knows about viruses/spyware/malware etc and can read HJT logs, as I seem to be the only one who does this around here. Your help would be very much appreciated.

    I am more than happy to have you help out in the security and the web forum.

    Obviously it would be better if we didn`t respond to the same threads, where possible, as this will save any possible confusion.

    Finally, please let me welcome you to Techspot.

    Regards Howard :wave: :wave:
  9. fastco

    fastco TS Booster Posts: 1,123

    Thank you very much for the welcome Howard. I will help anyway that I can. I do have lots of experience with fixing computers and the last few years more and more issues are related to some sort of Malware/Spyware so I have concentrated my efforts on resolving those problems mostly. I wish I would have found this forum sooner...
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That`s excellent news.

    May I suggest you to read the sticky threads, particularly in the security and the web forum. That way you can familiarise yourself with the way we do things around here.

    It really is nice to have some help around here.

    I will follow your postings with interest.

    Regards Howard :)

    P.s My appologies to genihanna for Highjacking your thread somewhat.
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