Hi im new and need 'pop up' help please

[iain4444]

hi. im new and i cant rid of pop ups on my computer. i should make it clear early on in this message that i know absolutely nothing about computers. i have had similar problems before, and i was told to download 'adaware', which worked a treat. but now im on a new computer and the nature of this pop up menace is that it won't let me download adaware, it just takes me to a my new home page which i cant change, which i think is called mysearch.com.

if anyone could help me it would be very much appreciated.

 

[howard_hopkinso]

Hello and welcome to Techspot.

Go HERE and follow the instructions carefully. Print them out if you can.

Once you have done that go HERE for instructions on how to post your Hijackthis log.

Regards Howard :wave: :wave:

 

[isatippy]

Hello and Welcome :wave: :wave:

 

[iain4444]

thanks guys. i went to the link that was posted in the first reply to my message, but i couldnt download any of the software. every time i clicked 'download' it took me to www.easy-search.biz.

 

[vnf4ultra]

Could you download it on another computer and save it to a cd to install on your computer? Will your computer let you install programs?