HijackThis Log

[acerra]

Hi!

I tried setting up a friend's computer with Avast for antivirus software, because it apparently hadn't had anything for a loooong time. Anyway, I did this and now the Internet Mail scanner obviously shows me that someone has hijacked the computer with some sort of a spam virus. There are a ridiculous amount of spam messages being sent out from it and Avast doesn't pick up anything I try keeping my own computer up to date with antivirus programs and scans, so I'm in a mindset of getting rid of this thing asap. So, I downloaded and ran HJT as a very helpful post on this forum instructed, and this is the log that I got. I really, really hope that I can fix this problem by something that can be found in the log. Thanks so much to anyone that can help!!

 

[howard_hopkinso]

Hello and welcome to Techspot.

Your friends system looks like it`s infected with malware.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

Also, let me know the results of the Panda Antirootkit scan.

Regards Howard :wave: :wave:

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[acerra]

HJT Log

Sorry, I didn't realize I could attach my log Here it is now.

 

[howard_hopkinso]

I`ve already looked the the log file.

You need to follow the instructions in my post above.

Regards Howard

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[acerra]

Ohh, okay, well, that instruction file is how I got to the log of HJT. I did everything up until that point and am now working on going through the other steps, but don't understand what I need to repair/change in the HJT log.

 

[howard_hopkinso]

Don`t repair/change anything, unless instructed to do so.

Once I have the requested log file/results, I`ll advise you further.

Regards Howard

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[acerra]

Results

Okay, the Panda scan didn't pick up anything, so I don't see a point to attaching an empty log. Attached are the Combofix log and an updated HJT log after I went through all of the steps. I did the AVG scan, but can't seem to locate the log to upload, so I hope that the ones that I have are sufficient to see if there's anything else that I need to do.

I can say that somewhere through these steps Avast stopped picking up spam emails being sent from the computer, so I'm guessing that one of these programs fixed the problem? I sure hope so, because that's what had me the most concerned

 

[howard_hopkinso]

I really need to see an AVG Antispyware log.

Read the instructions in this guide HERE.

1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

2. Download the attached avengerscript.txt and save it to your desktop

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by double clicking on its icon on your desktop.

Under "Script file to execute" choose "Load script from file".
Now click on the folder icon which will open a new window titled "open Script File"
navigate to the file you have just downloaded, click on it and press open
Now click on the Green Light to begin execution of the script
Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
On reboot, it will briefly open a black command window on your desktop, this is normal.
After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

5. Please attach the content of c:\avenger.txt into your reply, as well as a fresh HJT, Comobofix and AVG Antispyware logs.

Regards Howard

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[acerra]

Newest Set of Logs

Thanks sooo much for all of your help so far

I should now have an updated set of all of the logs required including the log of the avenger script that I ran.

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

Print Spooler Service (tuoxy05h)

Close the services window.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

mjx.exe
ALCXMNTR.EXE

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O23 - Service: Print Spooler Service (tuoxy05h) - Unknown owner - C:\WINDOWS\system32\mjx.exe (file missing)

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\system32\mjx.exe
C:\windows\ALCXMNTR.EXE

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log.

Regards Howard

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[acerra]

Thanks so much for all of your help! I am just so frustrated again right now because my Avast is picking up spam emails being sent again So I really don't know where it's coming from.

Anyhow, here's my new HJT after following your instructions.

 

[howard_hopkinso]

Your system is infected with even more malware now.

Please do the following.

Download one of the free firewall programmes below.

Zonealarm Kerio or Comodo free firewall programmes.

Download this Symantec removal tool.

Disconnect from the net and run the Symantec removal tool. Reboot your system when done and install whichever firewall programme you chose. Reconnect to the net.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

Print Spooler Service (tuoxy05h)
rjkzahlpfrgl
oocpmu

Close the services window.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

oocpmu.exe
rjkzahlpfrgl.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [oocpmu] C:\WINDOWS\system32\oocpmu.exe

O4 - HKLM\..\Run: [rjkzahlpfrgl] C:\WINDOWS\system32\rjkzahlpfrgl.exe

O4 - HKLM\..\RunServices: [oocpmu] C:\WINDOWS\system32\oocpmu.exe

O4 - HKLM\..\RunServices: [rjkzahlpfrgl] C:\WINDOWS\system32\rjkzahlpfrgl.exe

O23 - Service: Print Spooler Service (tuoxy05h) - Unknown owner - C:\WINDOWS\system32\oocpmu.exe

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\system32\rjkzahlpfrgl.exe
C:\WINDOWS\system32\oocpmu.exe

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log.

Regards Howard

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[acerra]

I really hope that this has taken care of this problem for good

 

[howard_hopkinso]

Very well done. Your HJt log is now clean.

However, I see you still have some bits of Symantec/Norton running. Did you run the Symantec removal tool? If not, I advise you to do so.

Turn off system restore.(XP/ME only) See how HERE.

Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.


If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of acerra only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.