Hijackthis report CiD pop up problems

[Sarahoool]

Hi there
This s my first post...
I have an Acer laptop, windows XP, antivirus/spyware/firewall - virgin broadband PCGuard
It's probably some rubbish my son has downloaded whilst playing his online games but now I have a constant problem withCiD pop ups. I did a google search and TaDa, here I am.

Here's my Hijackthis log attached


please help me get rid of the blasted thing!

Sorry I just noticed the bit at the end of the last post, tried to delete this one and repost in a new thread but can't delete - sorry again!

 

[howard_hopkinso]

Hello and welcome to Techspot.

I have moved your post to it`s own thread.

Your system has a lop infection. You`re also running an outdated version of HijackThis.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Please Download NoLop to your desktop from one of the links below...
http://www.spywareedge.net/nolop/NoLop.exe
http://www.thespykiller.co.uk/forum/...pmod;dl=item16

First close any other programs you have running as this will require a reboot
Double click NoLop.exe to run it
Now click the button labelled "Search and Destroy"
<<your computer will now be scanned for infected files>>
When scanning is finished you will be prompted to reboot only if infected, Click OK
Now click the "REBOOT" Button.
A Message should popup from NoLop.
If not, double click the program again and it will finish.

--If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder then rerun the program.-- http://www.boletrice.com/downloads/mscomctl.ocx

Then, go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above. Also, attach the C:\NoLop.log.

Also, let me know the results of the AVG Antirootkit scan.

Regards Howard :wave: :wave:

This thread is for the use of *Sarah* only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Sarahoool]

Hi
What is the likelihood of transferring the 'hassle' to my USB drive if I back up some of my files on it?
I work at a primary school and would hate to infect the class based laptop (and possibly the outdated network) with something attached to my files!!

 

[howard_hopkinso]

Without seeing the requested log files, I can`t say with any certainty, exactly what infections you have on your system. The only one I could identify from your HJT log, was the lop advertisement trojan. This is what is causing your popups. Whether you have other infections will become clear, once I`ve seen your log files.

The lop trojan isn`t particularly dangerous, just annoying.

Regards Howard

This thread is for the use of *Sarah* only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Sarahoool]

Hi Howard
Is this what you need?

I can't find the antirootkit scan results but seem to remember it didn't find anything but after so many scans my memory could be a bit suspect! ...

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Delete all files in AVG Antispyware quarantine.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

GemShopSetup-dm[1].exe
FLAG SUPPORT.exe
ALCMTR.EXE
Creative Noun.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [type soap poll browse] C:\Documents and Settings\All Users\Application Data\jugs eq type soap\FLAG SUPPORT.exe

O4 - HKCU\..\Run: [default amok] C:\DOCUME~1\Sarah\APPLIC~1\BORECA~1\Creative Noun.exe

O9 - Extra button: WH GBP Casino - {37236812-C1A2-4529-A9CE-CFE04E3DF08A} - C:\Documents and Settings\Rob\Desktop\WH GBP Casino.lnk (file missing)

O9 - Extra 'Tools' menuitem: WH GBP Casino - {37236812-C1A2-4529-A9CE-CFE04E3DF08A} - C:\Documents and Settings\Rob\Desktop\WH GBP Casino.lnk (file missing)

O9 - Extra button: WH GBP Casino - {37236812-C1A2-4529-A9CE-CFE04E3DF08A} - http://www.williamhillcasino.com (file missing) (HKCU)

O9 - Extra 'Tools' menuitem: WH GBP Casino - {37236812-C1A2-4529-A9CE-CFE04E3DF08A} - http://www.williamhillcasino.com (file missing) (HKCU)

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\Downloads\GemShopSetup-dm[1].exe
C:\DOCUME~1\Sarah\APPLIC~1\BORECA~1<Delete the entire folder.
C:\Documents and Settings\All Users\Application Data\jugs eq type soap<Delete the entire folder.
C:\windows\ALCMTR.EXE

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log as well as a Combofix log.

Regards Howard

This thread is for the use of *Sarah* only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Sarahoool]

Here you go Howard.

Thanks for all your help so far!!
Sarah
xx

 

[howard_hopkinso]

Your HJT log is clean.

Turn off system restore.(XP/ME only) See how HERE.

Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of *Sarah* only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.