Hi newbie here so go easy on me :wave:
My mum has a realtively newly built PC (about 2 weeks old), and has XP Professional installed along with Norton Antivirus 2003.
She is using dial-up internet with an external modem, and although her default homepage (bbc) loads straight away after that browsing becomes progressively slower and slower. Some pages do not load up at all after a while and she is forced to turn off her connection and try again. She cannot access any secure sites at all (for her internet banking and buying things). She has cleared her cache to no avail.
I have been told to see if a firewall is blocking secure ports 443, 84 and/or 8443. I'm not sure how to check that? I'm not even sure she has a firewall installed at all?
Should she try Mozilla Firefox? Should I install Norton?
I've checked her dialup internet provided (lineone/tiscali) and there appears to be no problems?
Help :grinthumb
My mum has a realtively newly built PC (about 2 weeks old), and has XP Professional installed along with Norton Antivirus 2003.
She is using dial-up internet with an external modem, and although her default homepage (bbc) loads straight away after that browsing becomes progressively slower and slower. Some pages do not load up at all after a while and she is forced to turn off her connection and try again. She cannot access any secure sites at all (for her internet banking and buying things). She has cleared her cache to no avail.
I have been told to see if a firewall is blocking secure ports 443, 84 and/or 8443. I'm not sure how to check that? I'm not even sure she has a firewall installed at all?
Should she try Mozilla Firefox? Should I install Norton?
I've checked her dialup internet provided (lineone/tiscali) and there appears to be no problems?
Help :grinthumb