You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how here.>
http://www.bleepingcomputer.com/forums/tutorial56.html
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.>
http://www.bleepingcomputer.com/forums/tutorial61.html
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.>
http://www.bleepingcomputer.com/forums/tutorial62.html
Delete the files in Ewido quarantine.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
Viewpoint\Viewpoint Manager
Symantec\LiveUpdate
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Automatic LiveUpdate Scheduler
LiveUpdate
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
ALCXMNTR.EXE
ViewMgr.exe
ALUSchedulerSvc.exe
LUCOMS~1.EX
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} -
http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) -
http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} -
http://www.sidestep.com/get/k00719/sb02a.cab
O16 - DPF: {7FA319FB-FFB9-4089-87EB-63179244E6E6} (NetDirect) -
https://vpn.wpi.edu/nortel_cacheable/NetDirect.cab
O16 - DPF: {A2505C6C-6F17-456F-89D2-4301FBDC6EC7} (Iewiper Control) -
https://vpn.wpi.edu/nortel_cacheable/iewiper.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) -
http://photo.walmart.com/photo/uploads/FujifilmUploadClient.cab
O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - (no file)
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\Program Files\
Symantec
ALCXMNTR.EXE search your system for this file and delete all instances of it.
C:\Program Files\
Viewpoint
Reboot into normal mode, turn system restore back on and rehide your protected OS files.
Rename the HijackThis.exe file to HijackThis1991.exe. Run a fresh scan with HJT and post the log please. This is because new malware is hiding from HijackThis.exe, but not from Hijackthis1991.exe.
Regards Howard
This thread is for the use of rjenkins only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.