Hi Techspot,
new to the forum here, hope you can help me with my problem.
Here goes: recently I got a notification from my Norton Antivirus software that it had detected but supposedly also resolved an attack by Infostealer.Gampass. However, after this suddenly my Norton Antivirus didnt work anymore - it asked me to activate my account but I couldnt. First I tried removing Norton and reinstalling, but it didnt work; still couldnt activate. So after some time I decided I might as well do a recovery of the system to the settings my HP laptop had when I bought it. It came with windows installed.
However, after this I installed Norton again, but it quickly informed me of another attack of the Infostealer.Gampass. It seems it is still in my system, although Norton again claimed that the attack was resolved.
Also, now I cannot update Windows and I also have a problem to fully update Norton - I cant update "Intrusion Detection Signature Update". Other than that my computer is running ok, but I am worried about the malware - if it is still there and if so how I can fully remove it?
I have attached a HJT log file
looking forward to your response
new to the forum here, hope you can help me with my problem.
Here goes: recently I got a notification from my Norton Antivirus software that it had detected but supposedly also resolved an attack by Infostealer.Gampass. However, after this suddenly my Norton Antivirus didnt work anymore - it asked me to activate my account but I couldnt. First I tried removing Norton and reinstalling, but it didnt work; still couldnt activate. So after some time I decided I might as well do a recovery of the system to the settings my HP laptop had when I bought it. It came with windows installed.
However, after this I installed Norton again, but it quickly informed me of another attack of the Infostealer.Gampass. It seems it is still in my system, although Norton again claimed that the attack was resolved.
Also, now I cannot update Windows and I also have a problem to fully update Norton - I cant update "Intrusion Detection Signature Update". Other than that my computer is running ok, but I am worried about the malware - if it is still there and if so how I can fully remove it?
I have attached a HJT log file
looking forward to your response