Installed Sygate firewall and now it's crashing!

By neil_ski ยท 7 replies
Aug 15, 2005
  1. Hi
    I installed Sygate firewall because I was having trouble connecting to sites and someone suggested that I try a different firewall.
    Well I installed it, and the computer crashes whenever I try to start it.
    I tried to do an uninstall, and it crashed.
    I tried to put the file into the recycle bin. Now I fear I've made it worse.
    I did a system restore and forgot that the programs stay and don't get deleted with the restore.
    I've messed it up good and am now crying for help. (ha ha whah!)

    Can anyone shed some light on this??
  2. zephead

    zephead TechSpot Paladin Posts: 1,569

    start windows in safe mode, and see if you can uninstall sygate.
  3. neil_ski

    neil_ski TS Rookie Topic Starter Posts: 47

    Yea I tried to go to Add/Remove Programs but it said I can't do it in safe mode.
    I think I got over excited and tried to put the file in the recycle bin. But it still was popping up and crashing.
    The link in the start menu was still there. I then tried to zip the file from the start menu. It stopped popping up.

    I then tried opening/unzipping it with the start menu link but it said something like "link no longer works ".

    So it appears to be disabled, but did I just mess things up by trying to erase it in the incorrect way? Will there be more trouble to come?
  4. zephead

    zephead TechSpot Paladin Posts: 1,569

    you can restore the file from the recycle bin, if it is still seen there. you cna slo try running the msconfig utility and remove sygate from your services and startup lists. i can't say that i have ever tried this, or that it will work.
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Did you completely UNinstall the previous firewall, before you installed Sygate?
    Did you also disable XP's firewall?
    You are the first person that I hear has problems with Sygate.
    Delete the files that you have messed with.
    Then reinstall Sygate, and uninstall it using Add/Remove Programs if it still does not work.
  6. Spike

    Spike TS Evangelist Posts: 2,168

    OMG! I sincerely hope that they aren't getting Sygate ready for ownership by symantec (of Norton fame).

    Seriously though, I've never known anyone to have a problem with sygate, apart from one previous version I had which didn't appreciate file transfer over msn on a shared internet connection, while another account was signed in on the machine sharing the connection. That's a fairly specific problem though.
  7. jobeard

    jobeard TS Ambassador Posts: 11,158   +986

    ICS is a serial chanel from the bottom system back to the ISP connection.
    Using a router instead, creates a STAR network in which each system has
    equal access to the ISP without impacting other systems adversely
    (yea, ok, bandwith is consumed). The ICS solution is cheaper at the cost
    of major cpu interrupts on the intermediate system and a requirement that
    both systems need to be running.

    food for thought??
  8. Spike

    Spike TS Evangelist Posts: 2,168

    Indeed - since that time, I've bought myself a router and I'm no longer using ICS. At one point, I took the router out of the network and reverted to ICS to test a freinds machines ability to take a shared connection (to prove a point really - long story), with both machines using a newer copy of sygate personal. There was no problem at all. My only guess is either a small bug in the sygate software for that earlier version, or perhaps a configuration error of some sort on my machine.

    The reason I was inclined to particularly blame the firewall for this particular error though, was purely becuase setting it to "allow all" traffic on the machine serving the connection before starting a msn file transfer on the other machine prevented a BSoD. 'Tis all in the past now anyway. The problem didn't last long at all.
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