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NEWEGG.COM RETURN GUIDELINES
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button in the top-right hand corner of our web page.
Please save all packaging and accessories for any item that is returned to Newegg.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg.com to process your RMA. An item returned for a replacement may be repaired or replaced at Newegg.com's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through Newegg.com are subject to our Policy and Agreement. Physically damaged items cannot be returned.
All returns for a refund are subject to a 15% restocking fee.
Table Of Contents
Newegg Return Policies
Standard Return Policy
Limited 30-Day Return Policy
Limited Non-Refundable 30-Day Return Policy
Processors (CPUs) Return Policy
Desktop PC, Notebook, and Tablet PC Return Policy
Consumable Items Return Policy
Open-Box Items
Software Return Policy
Bulk Item Return Policy
Mail In Rebate Policy
Manufacturer’s Warranties
Additional RMA Terms
Physical Damage Policy
DVD Movies
LCD Dead-Pixel Policy
Combo Specials
Out-of-Stock (Back-Order) Items
Downloadable Software
Standard Return Policy
* Return for refund within: 30 days
* Return for replacement within: 1 year
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Newegg.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
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Processors (CPUs) Return Policy
* Return for refund within: 7 days
* Return for replacement within: 30 days
This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Newegg.com.
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Newegg.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Newegg.com return policy. Buyers requesting a refund may have to pay a 15% restocking fee. Newegg.com will not cross-ship replacement CPUs.
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