Hello, i had the same problem as the first post but after i ran the third tool it never started up again. I ran it once check the checkbox and it gave me the message. i clicked ok andwaited, five minutes later it still didn't open. I tried it four time since then but with no luck. I know i have the look2me problem because ewido spotted it but didn't fix it. I'm including the report that Ewido gave me when it finished cleaning.