To begin with, here’s my hardware and software profile:
1. Computer – Sony Viao with Celeron Processor
2. Operating System: Windows 98
3. Programs: Microsoft “ Works” and Office 97 plus programs already installed when I bought the computer.
4. Printer – HP LaserJet 6L connected to Local printer port: LPT1
My HP LaserJet 6L printer has worked quite well until about two weeks ago when I installed a Keycad drafting program. Keycad was designed for Windows 95 (or a later version of Windows). After installing the Keycad program, I could not print anything from my Windows 98 programs. I “uninstalled” the Keycad program and I still cannot print anything from Windows 98. Therefore, after installing (and uninstalling) the Keycad program, something went wrong with Windows 98 printer software.
I have successfully installed my printer’s driver several times and I have set it as the “Local” default printer, then gone through a complete reboot (shut down and restart routine).
I have tested the printer by typing in the printer port name “LPT” after the “Windows Prompt” and it correctly prints out a list of all the files on my “C” Drive. Therefore, my printer hook up is OK. I also ran the file defragmenter and Scan Disk with no problems.
All of my Microsoft programs (Works or Office 97) work OK. However, I just cannot print from any of these programs.
I get an error message that says something to the effect that there has been a problem printing to LPT1. Also, sometimes the program freezes and I have to use Ctrl + Alt + Delete to restart. Other times, nothing happens after I enter a print command.
I can print the file names on my hard drive using the Windows Prompt so there’s nothing wrong with the printer hook up.
Also, someone has suggesting "clearing the printer spooler" (c:\windows\spool ??) and rebooting.
If this is the problem, just how do I actually go about clearing the spooler?
Thanks in advance.
1. Computer – Sony Viao with Celeron Processor
2. Operating System: Windows 98
3. Programs: Microsoft “ Works” and Office 97 plus programs already installed when I bought the computer.
4. Printer – HP LaserJet 6L connected to Local printer port: LPT1
My HP LaserJet 6L printer has worked quite well until about two weeks ago when I installed a Keycad drafting program. Keycad was designed for Windows 95 (or a later version of Windows). After installing the Keycad program, I could not print anything from my Windows 98 programs. I “uninstalled” the Keycad program and I still cannot print anything from Windows 98. Therefore, after installing (and uninstalling) the Keycad program, something went wrong with Windows 98 printer software.
I have successfully installed my printer’s driver several times and I have set it as the “Local” default printer, then gone through a complete reboot (shut down and restart routine).
I have tested the printer by typing in the printer port name “LPT” after the “Windows Prompt” and it correctly prints out a list of all the files on my “C” Drive. Therefore, my printer hook up is OK. I also ran the file defragmenter and Scan Disk with no problems.
All of my Microsoft programs (Works or Office 97) work OK. However, I just cannot print from any of these programs.
I get an error message that says something to the effect that there has been a problem printing to LPT1. Also, sometimes the program freezes and I have to use Ctrl + Alt + Delete to restart. Other times, nothing happens after I enter a print command.
I can print the file names on my hard drive using the Windows Prompt so there’s nothing wrong with the printer hook up.
Also, someone has suggesting "clearing the printer spooler" (c:\windows\spool ??) and rebooting.
If this is the problem, just how do I actually go about clearing the spooler?
Thanks in advance.
