Solved Malware removal for my son's pc

NonTechyDad

Posts: 26   +0
Okay so here is Security Check:
Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
Malwarebytes
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 201
Java version 32-bit out of Date!
Google Chrome (104.0.5112.80)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
 

NonTechyDad

Posts: 26   +0
Google & firefox would not let me download Farbar Service Scanner. When I finally found a browser that would let m download it, Malwarebytes would not let me use it. All of these programs said that it was a virus and malware. I did not know what to do so I moved on.
 

NonTechyDad

Posts: 26   +0
Code:
Sophos Scan & Clean
www.sophos.com

   Computer name . . . . : DESKTOP-RIMVDU7
   Windows . . . . . . . : 10.0.0.19044.X64/2
   User name . . . . . . : DESKTOP-RIMVDU7\TheVerbalArteest
   UAC . . . . . . . . . : Enabled
   License . . . . . . . : Free

   Scan date . . . . . . : 2022-08-05 09:41:00
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 18m 50s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No

   Threats . . . . . . . : 5
   Traces  . . . . . . . : 148

   Objects scanned . . . : 3,154,472
   Files scanned . . . . : 231,243
   Remnants scanned  . . : 1,149,946 files / 1,773,283 keys

Malware _____________________________________________________________________

   C:\Users\TheVe\Downloads\MEmu Download\Harrison.Mixbus.v4.1.601.Incl.Patch.and.Keygen-R2R\R2R\Mixbus_Keygen.exe
      Size . . . . . . . : 1,344,254 bytes
      Age  . . . . . . . : 1441.6 days (2018-08-24 20:26:34)
      Entropy  . . . . . : 7.9
      SHA-256  . . . . . : 1A30EDAB2B12C684D05A5D44E7F80D5E4E266A779E9E73001A5F0A89149B0ACE
    > Sophos . . . . . . : Mal/Generic-S
      Fuzzy  . . . . . . : 114.0

   C:\Users\TheVe\Downloads\Plugin.Boutique.Scaler.v1.2.0.Incl.Patched.and.Keygen-R2R\R2R\Scaler_KeyGen.exe
      Size . . . . . . . : 602,293 bytes
      Age  . . . . . . . : 1477.7 days (2018-07-19 17:20:42)
      Entropy  . . . . . : 7.7
      SHA-256  . . . . . : B0FC4F00715B2A68AA5CB53CC74B4E79A0F6974E5CBDC03B290FB1ACDE7353F3
    > Sophos . . . . . . : Mal/Generic-S
      Fuzzy  . . . . . . : 114.0

   C:\Users\TheVe\Downloads\Programs n Plugins\Ableton.Live.Suite.v9.7.0.Incl.Patched.and.Keygen-R2R\extract\R2R\Ableton_KeyGen.exe
      Size . . . . . . . : 1,160,113 bytes
      Age  . . . . . . . : 1625.6 days (2018-02-21 19:56:04)
      Entropy  . . . . . : 7.9
      SHA-256  . . . . . : C41C03BE1883DE26B1F42A43C7F5E35569DA3ED506CB9DDBA33461296F2673C7
    > Sophos . . . . . . : Mal/Generic-S
      Fuzzy  . . . . . . : 114.0

   C:\Users\TheVe\Downloads\Programs n Plugins\Ableton.Live.Suite.v9.7.0.Incl.Patched.and.Keygen-R2R\R2R\Ableton_KeyGen.exe
      Size . . . . . . . : 1,160,113 bytes
      Age  . . . . . . . : 1625.6 days (2018-02-21 19:27:40)
      Entropy  . . . . . : 7.9
      SHA-256  . . . . . : C41C03BE1883DE26B1F42A43C7F5E35569DA3ED506CB9DDBA33461296F2673C7
    > Sophos . . . . . . : Mal/Generic-S
      Fuzzy  . . . . . . : 114.0

   C:\Users\TheVe\Downloads\XLN.Audio.RC-20.Retro.Color.v1.0.3.Incl.Keygen.HAPPY.NEW.YEAR-R2R\R2R\XLN_KeyGen.exe
      Size . . . . . . . : 1,010,530 bytes
      Age  . . . . . . . : 1199.4 days (2019-04-23 23:07:21)
      Entropy  . . . . . : 7.8
      SHA-256  . . . . . : 01A0AB9081B806333BADE63CCA0BE8B1D12DC904E09FBEDABAF440365A1F79A9
    > Sophos . . . . . . : Mal/Generic-S
      Fuzzy  . . . . . . : 114.0


Cookies _____________________________________________________________________

   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:360yield.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:acuityplatform.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ad.gt
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:addthis.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adfarm1.adition.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adform.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adgrx.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adingo.jp
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adnxs.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adobe.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adroll.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.avct.cloud
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.linkedin.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.pubmatic.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.samba.tv
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.stickyadstv.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.us.e-planning.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ads.yieldmo.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adsby.bidtheatre.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adscale.de
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adscience.nl
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adsrvr.org
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:adsymptotic.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:agkn.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:atemda.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:betweendigital.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:bh.contextweb.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:bidr.io
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:bidswitch.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:bizrate.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:bluekai.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:bs.serving-sys.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:c.appier.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:casalemedia.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:cdn.taboola.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:comcast.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:connexity.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:contextweb.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:creative-serving.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:crwdcntrl.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ctnsnet.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:d.adroll.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:dlx.addthis.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:dotomi.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:doubleclick.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:dpm.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:dynamicyield.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:everesttech.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:flashtalking.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:gm.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:go.sonobi.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:homedepot.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:hpe.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ib.mookie1.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ibillboard.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:igodigital.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ih.adscale.de
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:imrworldwide.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ipredictive.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:krxd.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:lga-tr.contextweb.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:lijit.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:linksynergy.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:m6r.eu
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:mathtag.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:media6degrees.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:mediaplex.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ml314.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:mmstat.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:mookie1.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:mxptint.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:openx.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:outbrain.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:ow.pubmatic.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:owneriq.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:pncbank.demdex.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:pool.admedo.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:postrelease.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:prebid-server.rubiconproject.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:pswec.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:pubmatic.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:rfihub.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:rlcdn.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:rubiconproject.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:scorecardresearch.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:server.cpmstar.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:serving-sys.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:simpli.fi
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:sitescout.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:smartadserver.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:statcounter.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:sxp.smartclip.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:taboola.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:tapad.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:tidaltv.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:tremorhub.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:tribalfusion.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:turn.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:undertone.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:w55c.net
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:www.googleadservices.com
   C:\Users\TheVe\AppData\Local\Google\Chrome\User Data\Default\Network\Cookies:yieldlab.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:acuityplatform.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:adnxs.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:adsrvr.org
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:bidr.io
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:casalemedia.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:connexity.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:crwdcntrl.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:demdex.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:doubleclick.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:dpm.demdex.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:everesttech.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:eyeviewads.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:flashtalking.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:igodigital.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:in.getclicky.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:mathtag.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:media6degrees.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:openx.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:optimatic.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:owneriq.net
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:postrelease.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:pubmatic.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:rfihub.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:rlcdn.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:rubiconproject.com
   C:\Users\TheVe\AppData\Local\Microsoft\Edge\User Data\Default\Network\Cookies:tribalfusion.com
   C:\Users\TheVe\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!001\MicrosoftEdge\User\Default\DOMStore\BFTCQT30\connexity[1].xml
   C:\Users\TheVe\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!001\MicrosoftEdge\User\Default\DOMStore\CJHO2VZ4\secure-ds.serving-sys[1].xml
   C:\Users\TheVe\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!001\MicrosoftEdge\User\Default\DOMStore\LMOC15OT\a3698060313.cdn.optimizely[1].xml
   C:\Users\TheVe\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!001\MicrosoftEdge\User\Default\DOMStore\LMOC15OT\ads.pubmatic[1].xml
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:254a.com
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:ctnsnet.com
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:eyeviewads.com
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:foodporn.zone
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:igodigital.com
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:mmstat.com
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:stats.paypal.com
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:sxp.smartclip.net
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:track.traffic.name
   C:\Users\TheVe\AppData\Roaming\Mozilla\Firefox\Profiles\nahd6ha2.default\cookies.sqlite:www.foodporn.zone
 

Broni

Posts: 55,979   +509
Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download
51a5ce45263de-delfix.png
DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

7. (optional) If you want to keep all your programs up to date, download and install FileHippo App Manager.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

10. Please, let me know, how your computer is doing.
 
Last edited:

NonTechyDad

Posts: 26   +0
Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download
51a5ce45263de-delfix.png
DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

7. (optional) If you want to keep all your programs up to date, download and install FileHippo App Manager.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

10. Please, let me know, how your computer is doing.
Thank you very much!!!
My son's PC is working much better and there are no issues. We appreciate you so much!.