Memory Dump

[ServerWolf]

Hi,

I've encounter problem on one of our servers running windows 2000 Server OS in x345 IBM machine. I often encounter a server restart and i dont know which causes the problem. Hope you can help me start to troubleshoot/pinpoint the cause of my problem. heres the dump message:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xc0000005, 0x0000051e, 0x00000000, 0x0000051e). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP. "

Please let me know of you need further information from my side.
Your Help is greatly appreciated.

Thanks...
SW

 

[cpc2004]

install windbg

Hi,

Usually bugcheck code 1E is related to faulty device driver. Microsoft does not provide w2k sp4 kernel symbol and you have to install windows debugging tools. Process the full memory dump at your w2k.

1) Install microsoft debugging tools from http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
2) Create folder c:\symbols
3) Download and install the http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
4) Locate your latest memory.dmp file- C:\windows\memory.dmp
4) Open a CMD prompt and cd\program files\debugging tools for windows\
5) Type the following stuff:

Code:
c:\program files\debugging tools>kd -z C:\windows\memory.dmpkd> .logopen c:\debuglog.txt
kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
kd> .reload;!analyze -v;r;!thread;lmnt;.logclose;q

Now you have a debuglog.txt in c:\, open it in notepad and post the content to this thread.

 

[ServerWolf]

Debuglog

Hi cpc2004,

Below is the genrated result using the tool and steps that you've adviced.

Opened log file 'c:\debuglog.txt'
1: kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
1: kd> .reload;!analyze -v;r;kv;lmnt;!process.logclose;q
Loading Kernel Symbols
......................................................................................................
Loading User Symbols
.............................Page aee3 not present in the dump file. Type ".hh dbgerr004" for details
...................................
Loading unloaded module list
.....*** WARNING: Unable to verify timestamp for ntdll.dll
*** ERROR: Module load completed but symbols could not be loaded for ntdll.dll

The call to LoadLibrary(ext) failed, Win32 error 127
"The specified procedure could not be found."
Please check your debugger configuration and/or network access.
No export analyze found
eax=85c7413c ebx=0000001e ecx=bdd05e58 edx=8046cff6 esi=bdd06254 edi=bdd06200
eip=804308ea esp=bdd05e28 ebp=bdd061e4 iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
nt!KiDispatchException+0x30e:
804308ea 53 push ebx
ChildEBP RetAddr Args to Child
bdd061e4 80468ea5 bdd06200 00000000 bdd06254 nt!KiDispatchException+0x30e (FPO: [Non-Fpo])
bdd0624c 80468e56 bdd06268 bd3991ee 80413613 nt!CommonDispatchException+0x4d (FPO: [0,20,0])
bdd06258 80413613 85c90db0 84d58e48 bdd062b8 nt!KiUnexpectedInterruptTail+0x207
bdd06268 8041f851 00000002 84d58e48 0b3cf9fc nt!ExFreeToPPNPagedLookasideList+0x41 (FPO: [Non-Fpo])
*** ERROR: Module load completed but symbols could not be loaded for iidsreg.sys
bdd06278 bd3990ff 84d58e48 00000000 00000023 nt!IoFreeMdl+0x29 (FPO: [1,0,1])
WARNING: Stack unwind information not available. Following frames may be wrong.
bdd062c4 bd399bad 00000a90 00000000 bdd06d30 iidsreg+0x20ff
00000000 00000000 00000000 00000000 00000000 iidsreg+0x2bad
start end module name
01000000 01019000 services services.exe Sat Apr 02 09:23:28 2005 (424DF410)
65780000 6578d000 WINSTA WINSTA.DLL Fri Jun 20 10:44:22 2003 (3EF27506)
70a70000 70ad6000 SHLWAPI SHLWAPI.DLL Thu Sep 01 09:49:29 2005 (43165E29)
71710000 71794000 COMCTL32 COMCTL32.DLL Thu Aug 29 22:13:07 2002 (3D6E2BF3)
74b40000 74b48000 alrsvc alrsvc.dll Tue Nov 30 17:31:14 1999 (38439962)
74fd0000 74fee000 msafd msafd.dll Fri Jun 20 10:44:06 2003 (3EF274F6)
75010000 75017000 wshtcpip wshtcpip.dll Fri Jun 20 10:44:22 2003 (3EF27506)
75020000 75028000 WS2HELP WS2HELP.DLL Tue Nov 30 17:31:09 1999 (3843995D)
75030000 75044000 WS2_32 WS2_32.DLL Fri Jun 20 10:44:22 2003 (3EF27506)
75050000 75058000 WSOCK32 WSOCK32.dll Fri Jun 20 10:44:22 2003 (3EF27506)
75150000 75160000 SAMLIB SAMLIB.dll Fri Apr 08 19:54:35 2005 (425670FB)
751c0000 751c6000 NETRAP NETRAP.dll Tue Nov 30 17:31:07 1999 (3843995B)
756e0000 756e5000 ntlsapi ntlsapi.dll Fri Jun 20 10:43:46 2003 (3EF274E2)
76460000 764a3000 SCESRV SCESRV.dll Thu Jan 13 18:09:41 2005 (41E648E5)
765f0000 76610000 psbase psbase.dll Fri Apr 08 19:54:31 2005 (425670F7)
76620000 76631000 MPR MPR.DLL Fri Apr 08 19:54:34 2005 (425670FA)
76670000 7667e000 cryptdll cryptdll.dll Fri Jun 20 10:43:44 2003 (3EF274E0)
76750000 76765000 wmicore wmicore.dll Fri Jun 20 10:43:44 2003 (3EF274E0)
76770000 7678b000 wkssvc wkssvc.dll Thu Apr 21 16:08:43 2005 (42675F8B)
76790000 7679f000 w32time w32time.dll Fri Apr 08 19:54:31 2005 (425670F7)
767a0000 767b9000 umpnpmgr umpnpmgr.dll Fri Sep 02 17:24:05 2005 (43181A35)
767c0000 767d9000 trkwks trkwks.dll Fri Jun 20 10:43:44 2003 (3EF274E0)
767e0000 767f7000 Srvsvc Srvsvc.dll Fri Apr 08 19:54:31 2005 (425670F7)
76800000 76807000 seclogon seclogon.dll Fri Apr 08 19:54:31 2005 (425670F7)
76880000 76886000 lmhsvc lmhsvc.dll Fri Jun 20 10:43:44 2003 (3EF274E0)
76890000 7689f000 eventlog eventlog.dll Fri Apr 08 19:54:31 2005 (425670F7)
768a0000 768ba000 dnsrslvr dnsrslvr.dll Fri Apr 08 19:54:31 2005 (425670F7)
768c0000 768c6000 dmserver dmserver.dll Fri Jun 20 10:43:44 2003 (3EF274E0)
768d0000 768e5000 cryptsvc cryptsvc.dll Thu Apr 21 16:08:43 2005 (42675F8B)
770b0000 770b7000 CFGMGR32 CFGMGR32.DLL Wed Dec 01 15:37:31 1999 (3844D03B)
77320000 77337000 MPRAPI MPRAPI.DLL Wed Dec 01 15:37:29 1999 (3844D039)
77340000 77353000 IPHLPAPI IPHLPAPI.DLL Fri Jun 20 10:43:42 2003 (3EF274DE)
77360000 77379000 dhcpcsvc dhcpcsvc.dll Fri Jun 20 10:43:42 2003 (3EF274DE)
Page aee3 not present in the dump file. Type ".hh dbgerr004" for details
77380000 773a3000 ADSLDPC ADSLDPC.DLL Fri Apr 08 19:54:30 2005 (425670F6)
773b0000 773df000 ACTIVEDS ACTIVEDS.DLL Fri Jun 20 10:43:42 2003 (3EF274DE)
77430000 77441000 MSASN1 MSASN1.dll Fri Apr 08 19:54:30 2005 (425670F6)
774c0000 774d1000 rasman rasman.dll Fri Apr 08 19:54:30 2005 (425670F6)
774e0000 77514000 RASAPI32 RASAPI32.DLL Fri Apr 08 19:54:30 2005 (425670F6)
77520000 77525000 ICMP ICMP.DLL Wed Dec 01 15:37:29 1999 (3844D039)
77530000 77552000 TAPI32 TAPI32.dll Fri Jun 20 10:43:42 2003 (3EF274DE)
77800000 7781e000 WINSPOOL WINSPOOL.DRV Fri Jun 20 10:43:41 2003 (3EF274DD)
77830000 7783e000 RTUTILS RTUTILS.DLL Wed Dec 01 15:37:27 1999 (3844D037)
77880000 7790e000 SETUPAPI SETUPAPI.DLL Fri Jun 20 10:43:41 2003 (3EF274DD)
77920000 77943000 IMAGEHLP IMAGEHLP.dll Fri Jun 20 10:43:41 2003 (3EF274DD)
77950000 7797b000 WLDAP32 WLDAP32.DLL Fri Apr 08 19:54:29 2005 (425670F5)
77980000 779a4000 DNSAPI DNSAPI.dll Thu Jan 13 18:09:38 2005 (41E648E2)
779b0000 77a4b000 OLEAUT32 OLEAUT32.DLL Fri Jun 20 10:43:41 2003 (3EF274DD)
77bf0000 77c01000 NTDSAPI NTDSAPI.dll Fri Jun 20 10:43:41 2003 (3EF274DD)
77d30000 77da8000 RPCRT4 RPCRT4.dll Fri Apr 08 19:54:28 2005 (425670F4)
77e10000 77e79000 USER32 USER32.dll Thu Apr 21 16:08:41 2005 (42675F89)
77f40000 77f7c000 GDI32 GDI32.dll Thu Dec 29 21:15:55 2005 (43B3E18B)
77f80000 77ffc000 ntdll ntdll.dll Thu Jan 13 18:09:36 2005 (41E648E0)
78000000 78045000 MSVCRT MSVCRT.dll Wed Mar 12 02:55:17 2003 (3E6E3115)
782c0000 782cc000 rnr20 rnr20.dll Fri Jun 20 10:43:41 2003 (3EF274DD)
7c0f0000 7c154000 USERENV USERENV.dll Fri Apr 08 19:54:28 2005 (425670F4)
7c2d0000 7c335000 ADVAPI32 ADVAPI32.dll Thu Apr 21 16:08:42 2005 (42675F8A)
7c340000 7c34f000 SECUR32 SECUR32.DLL Fri Jun 20 10:43:41 2003 (3EF274DD)
7c4c0000 7c4d4000 browser browser.dll Fri Apr 08 19:54:31 2005 (425670F7)
7c570000 7c623000 KERNEL32 KERNEL32.dll Thu Jan 06 17:17:41 2005 (41DD0235)
7c740000 7c7cc000 CRYPT32 CRYPT32.dll Fri Apr 08 19:54:30 2005 (425670F6)
7ca00000 7ca23000 rsaenh rsaenh.dll Fri Oct 18 14:17:02 2002 (3DAFA75E)
7cdc0000 7ce13000 NETAPI32 NETAPI32.dll Thu Apr 21 16:08:44 2005 (42675F8C)
7ce20000 7cf0f000 OLE32 OLE32.DLL Mon Sep 05 16:18:45 2005 (431BFF65)


..... I'll be sending half of the result on the next reply......

 

[ServerWolf]

.....2nd Half.....



7cf30000 7d175000 shell32 shell32.dll Fri Sep 23 19:03:23 2005 (4333E0FB)
80062000 80076f80 hal halmacpi.dll Fri Dec 03 11:29:15 2004 (41AFDD8B)
80400000 805a29c0 nt ntkrnlmp.exe Thu Oct 06 17:20:25 2005 (4344EC59)
a0000000 a0190000 win32k win32k.sys Thu Oct 06 17:33:42 2005 (4344EF76)
a0190000 a01f5b60 ati2drad ati2drad.dll Sat Jul 07 03:54:05 2001 (3B46175D)
a07e0000 a07ed000 RDPDD RDPDD.dll unavailable (FFFFFFFE)
bd29f000 bd2b0980 NAVENG NAVENG.sys Tue Nov 29 08:03:55 2005 (438B9AEB)
bd2b1000 bd366ec0 NAVEX15 NAVEX15.sys Tue Nov 29 07:52:12 2005 (438B982C)
bd397000 bd3a5000 iidsreg iidsreg.sys Wed May 28 18:04:40 2003 (3ED489B8)
bd42f000 bd444f20 RDPWD RDPWD.SYS Fri Jun 17 14:41:40 2005 (42B270A4)
bd445000 bd482000 NAVAP NAVAP.sys Mon Nov 11 23:58:32 2002 (3DCFD3A8)
bd4aa000 bd4baa60 SYMEVENT SYMEVENT.SYS Wed May 14 13:45:43 2003 (3EC1D807)
bd603000 bd6053c0 NMSCFG NMSCFG.SYS Sat May 04 03:36:43 2002 (3CD2E6CB)
be1ec000 be20eac0 Fastfat Fastfat.SYS Tue Jul 19 18:44:42 2005 (42DCD99A)
be2df000 be2eea20 ipsec ipsec.sys Wed Apr 30 07:04:59 2003 (3EAF051B)
be35f000 be367a60 termdd termdd.sys Sat Mar 22 05:43:08 2003 (3E7B876C)
be3ff000 be40e600 Cdfs Cdfs.SYS Sat Apr 02 09:23:36 2005 (424DF418)
be5e7000 be5eae60 PlatAlrt PlatAlrt.sys Wed May 08 07:06:35 2002 (3CD85DFB)
be61f000 be630000 NAVAPEL NAVAPEL.SYS Mon Nov 11 23:58:35 2002 (3DCFD3AB)
be6d8000 be6daf20 spud spud.sys Sat Nov 20 07:36:27 1999 (3835DEFB)
be6f8000 be732440 srv srv.sys Tue May 03 16:10:42 2005 (42773202)
be753000 be755600 lm78nt lm78nt.sys Fri Apr 04 19:24:52 2003 (3E8D6B84)
be8c3000 be8e2140 afd afd.sys Tue Apr 12 05:31:21 2005 (425AECA9)
be9d3000 be9d5dc0 ndisuio ndisuio.sys Thu Jan 16 03:55:21 2003 (3E25BCA9)
bf313000 bf37ca40 mrxsmb mrxsmb.sys Sat Apr 02 09:23:32 2005 (424DF414)
bf38f000 bf3bbac0 rdbss rdbss.sys Tue Apr 12 05:31:22 2005 (425AECAA)
bf3bc000 bf3e6d00 netbt netbt.sys Sat Apr 02 09:23:24 2005 (424DF40C)
bf3e7000 bf4351a0 tcpip tcpip.sys Thu May 12 18:24:58 2005 (42832EFA)
bfcde000 bfd083a0 update update.sys Wed Apr 16 12:22:01 2003 (3E9CDA69)
bfd09000 bfd28d00 ks ks.sys Thu Dec 05 01:09:38 2002 (3DEE36D2)
bfd3b000 bfd5e060 rdpdr rdpdr.sys Sat Mar 22 05:43:14 2003 (3E7B8772)
bfd5f000 bfd75ba0 ndiswan ndiswan.sys Wed Apr 30 07:05:01 2003 (3EAF051D)
bfd9e000 bfdaf800 iansw2k iansw2k.sys Tue Apr 09 22:53:37 2002 (3CB30071)
bfdb0000 bfdd9a00 e1000nt5 e1000nt5.sys Tue Nov 23 02:37:34 2004 (41A231EE)
bfdda000 bfe22900 ati2mpad ati2mpad.sys Sat Jul 07 03:53:36 2001 (3B461740)
bfe37000 bfe3a580 vga vga.sys Sun Sep 26 02:37:40 1999 (37ED1674)
bfe43000 bfe466c0 dump_diskdump dump_diskdump.sys Wed Feb 26 03:18:04 2003 (3E5BC16C)
bfe6b000 bfe80be0 Mup Mup.sys Fri Dec 03 11:37:23 2004 (41AFDF73)
bfe81000 bfeaaaa0 NDIS NDIS.sys Wed Apr 30 07:05:01 2003 (3EAF051D)
bfeab000 bff28480 Ntfs Ntfs.sys Tue May 10 17:20:29 2005 (42807CDD)
bff29000 bff3a7c0 KSecDD KSecDD.sys Sun Sep 21 08:32:19 2003 (3F6CF193)
bff3b000 bff4d1c0 Dfs Dfs.sys Wed Feb 12 10:19:06 2003 (3E49AF1A)
bff4e000 bff70000 fltmgr fltmgr.sys unavailable (FFFFFFFE)
bff70000 bff82180 SCSIPORT SCSIPORT.SYS Thu Dec 30 13:53:36 2004 (41D397E0)
bff83000 bff98180 atapi atapi.sys Wed Apr 02 02:08:25 2003 (3E89D599)
bff99000 bffba9c0 dmio dmio.sys Thu Jan 16 03:47:04 2003 (3E25BAB8)
bffbb000 bffd75a0 ftdisk ftdisk.sys Fri Dec 03 11:29:58 2004 (41AFDDB6)
bffd8000 bffffc20 ACPI ACPI.sys Thu Jan 16 03:44:22 2003 (3E25BA16)
f1c00000 f1c0e6a0 pci pci.sys Thu Jan 16 03:44:07 2003 (3E25BA07)
f1c10000 f1c1b680 isapnp isapnp.sys Thu Jan 16 03:43:47 2003 (3E25B9F3)
f1c20000 f1c29940 nfrd960 nfrd960.sys Fri Apr 04 23:24:03 2003 (3E8DA393)
f1c30000 f1c38700 CLASSPNP CLASSPNP.SYS Thu Jan 16 03:42:51 2003 (3E25B9BB)
f1c70000 f1c7c4c0 VIDEOPRT VIDEOPRT.SYS Thu Jan 16 03:47:20 2003 (3E25BAC8)
f1c80000 f1c8b680 i8042prt i8042prt.sys Wed Apr 16 12:00:59 2003 (3E9CD57B)
f1c90000 f1c9f400 serial serial.sys Wed Apr 16 12:19:39 2003 (3E9CD9DB)
f1ca0000 f1caca80 rasl2tp rasl2tp.sys Wed Apr 30 07:05:06 2003 (3EAF0522)
f1cb0000 f1cbbc40 raspptp raspptp.sys Thu May 15 07:47:00 2003 (3EC2D574)
f1cc0000 f1cc8ee0 smbushc smbushc.sys Fri Apr 04 19:23:40 2003 (3E8D6B3C)
f1ce0000 f1ce9be0 usbhub usbhub.sys Wed Mar 19 07:30:41 2003 (3E77AC21)
f1cf0000 f1cf9ce0 NDProxy NDProxy.SYS Fri Oct 01 07:25:35 1999 (37F3F16F)
f1d00000 f1d08fa0 Npfs Npfs.SYS Sun Oct 10 07:58:07 1999 (37FFD68F)
f1d10000 f1d18680 msgpc msgpc.sys Thu Jan 16 03:54:25 2003 (3E25BC71)
f1d20000 f1d281a0 netbios netbios.sys Wed Oct 13 03:34:19 1999 (38038D3B)
f1d40000 f1d49940 dump_nfrd960 dump_nfrd960.sys Fri Apr 04 23:24:03 2003 (3E8DA393)
f1d60000 f1d68240 Fips Fips.SYS Tue May 09 23:28:29 2000 (39182E9D)
f1e80000 f1e85520 PCIIDEX PCIIDEX.SYS Wed Feb 26 02:31:08 2003 (3E5BB66C)
f1e88000 f1e8f5a0 MountMgr MountMgr.sys Fri Dec 03 11:33:01 2004 (41AFDE6D)
f1e90000 f1e97720 disk disk.sys Thu Jan 16 03:43:05 2003 (3E25B9C9)
f1ea0000 f1ea6c40 cdrom cdrom.sys Thu Jan 16 03:43:04 2003 (3E25B9C8)
f1eb0000 f1eb5fc0 openhci openhci.sys Sat Mar 01 08:28:59 2003 (3E5FFECB)
f1ec0000 f1ec6a20 EFS EFS.SYS Thu Jan 16 03:46:55 2003 (3E25BAAF)
f1ec8000 f1eccfc0 USBD USBD.SYS Thu Jan 23 01:05:33 2003 (3E2ECF5D)
f1ee8000 f1eed240 Msfs Msfs.SYS Wed Oct 27 07:21:32 1999 (3816377C)
f1ef8000 f1efc8c0 TDTCP TDTCP.SYS Sat Mar 22 05:43:08 2003 (3E7B876C)
f1f40000 f1f44400 ptilink ptilink.sys Thu Jan 16 03:47:15 2003 (3E25BAC3)
f1f50000 f1f540e0 raspti raspti.sys Sat Oct 09 04:45:10 1999 (37FE57D6)
f1f60000 f1f66d80 NetAlrt NetAlrt.sys Wed May 08 07:05:55 2002 (3CD85DD3)
f1f70000 f1f77d00 wanarp wanarp.sys Fri Aug 16 20:25:01 2002 (3D5CEF1D)
f1f80000 f1f86000 TWGSYSIN TWGSYSIN.SYS Fri Apr 04 01:37:58 2003 (3E8C7176)
f1fa8000 f1faf000 TWGGrab TWGGrab.SYS Fri Apr 04 01:50:38 2003 (3E8C746E)
f1fd0000 f1fd5ec0 kbdclass kbdclass.sys Fri Feb 21 00:37:30 2003 (3E55044A)
f1fe0000 f1fe5400 mouclass mouclass.sys Fri Feb 21 00:37:45 2003 (3E550459)
f1ff0000 f1ff7000 fdc fdc.sys unavailable (FFFFFFFE)
f1ff8000 f1ffd000 flpydisk flpydisk.sys unavailable (FFFFFFFE)
f2008000 f200c540 iidssymdrv iidssymdrv.sys Wed May 28 18:04:46 2003 (3ED489BE)
f2010000 f2012a20 BOOTVID BOOTVID.dll Thu Nov 04 09:24:33 1999 (3820E051)
f2014000 f2016d00 PartMgr PartMgr.sys Thu Jan 16 03:43:07 2003 (3E25B9CB)
f2018000 f201b380 smbusdh smbusdh.sys Fri Apr 04 19:23:43 2003 (3E8D6B3F)
f201c000 f201e9a0 smbgen smbgen.sys Fri Apr 04 19:23:45 2003 (3E8D6B41)
f20b0000 f20b3640 serenum serenum.sys Thu Jan 16 03:47:01 2003 (3E25BAB5)
f20c0000 f20c22e0 ndistapi ndistapi.sys Thu Jan 16 03:54:15 2003 (3E25BC67)
f20cc000 f20cfe60 TDI TDI.SYS Thu Jan 16 03:56:26 2003 (3E25BCEA)
f2100000 f2101d20 Diskperf Diskperf.sys Thu Feb 13 05:34:38 2003 (3E4ABDEE)
f2102000 f2104000 dmload dmload.sys unavailable (FFFFFFFE)
f2112000 f2114000 Fs_Rec Fs_Rec.SYS unavailable (FFFFFFFE)
f211a000 f211be40 rasacd rasacd.sys Sun Sep 26 02:41:23 1999 (37ED1753)
f2194000 f2195400 pmemnt pmemnt.sys Fri Apr 04 19:23:05 2003 (3E8D6B19)
f21c8000 f21c8f80 WMILIB WMILIB.SYS Sun Sep 26 02:36:47 1999 (37ED163F)
f21c9000 f21c9b00 pciide pciide.sys Thu Jan 16 03:43:03 2003 (3E25B9C7)
f21f0000 f21f0a40 audstub audstub.sys Sun Sep 26 02:35:33 1999 (37ED15F5)
f21fb000 f21fc000 swenum swenum.sys Thu Dec 05 01:10:07 2002 (3DEE36EF)
f2209000 f220a000 Null Null.SYS unavailable (FFFFFFFE)
f220b000 f220bee0 Beep Beep.SYS Thu Oct 21 06:18:59 1999 (380E3FD3)
f220e000 f220ef80 mnmdd mnmdd.SYS Sun Sep 26 02:37:40 1999 (37ED1674)

Unloaded modules:
f1fc0000 f1fc7000 Parport.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f1d30000 f1d39000 redbook.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f1ed8000 f1edd000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
bfe3f000 bfe42000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f1c40000 f1c49000 smbushc.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
The call to LoadLibrary(process) failed, Win32 error 2
"The system cannot find the file specified."
Please check your debugger configuration and/or network access.
quit:


Thanks,
SW

 

[cpc2004]

Hi,

According to the stack trace, I believe that the culprit is faulty ram. Run memtest to stress test the ram.


ChildEBP RetAddr Args to Child
bdd061e4 80468ea5 bdd06200 00000000 bdd06254 nt!KiDispatchException+0x30e (FPO: [Non-Fpo])
bdd0624c 80468e56 bdd06268 bd3991ee 80413613 nt!CommonDispatchException+0x4d (FPO: [0,20,0])
bdd06258 80413613 85c90db0 84d58e48 bdd062b8 nt!KiUnexpectedInterruptTail+0x207
bdd06268 8041f851 00000002 84d58e48 0b3cf9fc nt!ExFreeToPPNPagedLookasideList+0x41 (FPO: [Non-Fpo])

 

[ServerWolf]

Reason

Hi cpc2004,

Thanks a lot for attending our issue. To give some isolation background that we've done, we already replaced the memory of the server but still we encounter the problem with the same dump received. We also transfer the HDD to our spare server (With the same specs) that is fully tested and working , but still we encountered the same problem.

Would you be able to discuss briefly based from the debuglogs that presented why the RAM is the reason on the problem encountered?

That is highly appreciated.

Thanks,
SW

 

[cpc2004]

Hi ServerWolf,

The crash is either related to faulty ram or device driver iidsreg. I search google and no hit for iidsreg. Try re-install iidsreg or upgrade iidsreg. Another possibility the new ram is not compatible with the m/b. Downclock the ram may resolve the problem.