Hi techspot, this is now my official second post on the message board. I joined the board because I had done a google search on a particular error I had encountered a few times and the closest match brought me here. There were slight differences with the error that I'm getting and what was posted on the [11 page long] thread I was directed to. (I read most of it, and tried most suggestions, which is why I'm here) What I can say is the prompt reads as follows: "explorer.exe - Application error The instruction at 0x67706d2e referenced at 0x67706d2e. The memory could not be "read." Click OK to terminate or click Cancel to debug." I read many posts where other users requested the string of numbers in the particular errors others were getting, so I made sure to grab it. Hope that helps. By the way - from some rummaging I've done through my HD I have discovered that the problem occurs every time I try and access the My Music folder in My Documents.