Motorola Q- Outlook 2003 sync issue

[MrNemo]

I am encountering a bizarre issue synchronizing a Motorola Q to our in-house Exchange server. Topically, everything is working as expected. The problem at hand is, at seemingly random intervals, the Outlook inbox as well as the Q Outlook inbox randomly marks all messages as read; as would be expected, this is creating havoc in matters of scheduling, &c. I have searched all of the Outlook settings, as well as all available Outlook-related options on the Q to no avail. Has anyone had any experience with these phones or any such synchronization issues? Outlook 2003 is completely updated; I am not sure about the version of the Q's firmware, but would assume, considering the phone is new, that it is probably the latest version....

Any ideas?

Regards,

Shane

 

[tipstir]

Check with technical support for Motorola Q phone... To see if they have any issues like you have described above..

 

[MrNemo]

UPDATE:

This issue is unrelated to the Motorola Q. The email is marking itself as read regardless of what machine the user logs on to, and even if Q is set to not autosync.

New thread started.