You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Delete all files in AVG Antispyware quarantine.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
mssync20
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
mssync20.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
O4 - HKLM\..\Run: [mssync20] C:\WINNT\system32\mssync20.exe
O4 - HKLM\..\RunServices: [mssync20] C:\WINNT\system32\mssync20.exe
O4 - HKCU\..\Run: [mssync20] C:\WINNT\system32\mssync20.exe
O4 - HKCU\..\RunServices: [mssync20] C:\WINNT\system32\mssync20.exe
O20 - AppInit_DLLs:
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\WINNT\system32\
mssync20.exe
C:\windows\system32\
blank.htm
Reboot into normal mode and rehide your protected OS files.
Post a fresh HJT log and let me know if you`re still having problems.
Regards Howard
This thread is for the use of Sabelis only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
