Hi,
Please wait at least 24 hours for a reply before bumping a thread. Currently, Howard is away for a few weeks and I'll be helping you in meantime.
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how
HERE
Next turn on "Show all files and folders, including hidden and system". See how
HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint Manager
After that,
run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
O16 - DPF: RaptisoftGameLoader -
http://miniclip.com/hamsterball/raptisoftgameloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E97C509E-F542-4A0B-969C-9AFF7477A362}: NameServer = 192.168.0.1
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close HJT.
Navigate in Windows Explorer and delete the following
files and
folders in
bold.
C:\Program Files\
Viewpoint\
Reboot into normal mode and rehide your protected OS files.
Please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given.
Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.
Thereafter, please post
fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread.
Do not copy and paste your logs if not it will be ignored and/or removed.
Also, please let me know the results of the AVG Antirootkit scan
Regards,
Your friendly momok =)
This thread is for the use of leadpill924 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
