Need video controller device driver but I already installed R128346.exe ??

By rfarmer
Sep 17, 2007
  1. The disk on my wife’s Dell Inspiron 2200 crashed, so I bought a new one, installed it, reloaded Windows and backed up data. Everything went well with one exception, described as follows:

    There were apparently a number of devices whose drivers were not contained on the Windows recovery CD’s provided by Dell. These devices showed up with a yellow question mark in the Device Manager. I went to the Dell website for this computer and found device drivers for all the devices except for the following:

    The last two devices with yellow question marks were described in Device Manager as:
    Video Controller
    Video Controller (VGA compatible)

    The Dell website for this computer is: 2200&os=WW1&osl=en&catid=&impid=

    On this webpage, there was only ONE device driver listed under the Video category. This was R128346.exe. After I installed this driver, the only device remaining with a yellow question mark was “Video Controller”.

    What driver do I use for this remaining device, described in Device Manager as “Video Controller”? As I just mentioned, I already loaded R128346.exe, the only video device driver listed. Should I run R128346 again? Would running R128346 a second time damage the installation in some way if it was NOT needed? Is there some other video driver that this website has omitted?

    Thanks in advance for any suggestions.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Remove the existing R128346.exe driver in the device manager and restart the laptop. Then try reinstalling the video driver (R128346.exe) Do you have normal sound?

    Please post your location in your user profile. We already have your computer specs
  3. rfarmer

    rfarmer TS Rookie Topic Starter

    After I read the Dell FAQ at

    I loaded the Notebook System Software (R114081.EXE). It should have been loaded first, but all the other drivers were already loaded. After loading this driver, the yellow question mark was still in front of the video controller. Then I clicked on the Video Controller in Device Manager and selected “Update driver”. Apparently, the correct driver was found and reinstalled. In any event, now there are no more yellow question marks in front of any device and the system seems to be working properly. Thanks again for your suggestions !!
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Good work rfarmer,
    I knew it would probably take a little coaxing... I've done this a few times myself
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