Nero 6 ultra edition

[waiyeh]

nero 6 untra edition

hi there,
i have a problem trying to install nero 6 all night.
right when i install nero 6 ultra edition the incd4 my laptop kind of crash and restart then i would get that blue screen with the error message.
i would get :
***stop:0x0000008e(0x0000005,0xf79a7037,0xf7b647ac,0x00000000)

and then underneath i get this:

cnsminkp.sys address f79a7037 base at f79a500,datestamp 3f013d3c

i don't know what these are and don't know how to solve it.

everytime i would need to boot in safe mode and recover to previous system restore.

please help

 

[guruboy]

waiyeh,

Sometimes, this problem can be caused by an incompatibility with iTunes and Nero 6. Do you have iTunes installed?

 

[Julio Franco]

Also I believe you need a Nero update if you've already installed SP2.

 

[waiyeh]

@guruboy- no i don't have itunes

@julio-i will try and get an update then.

latest:

i think it worked by deleting that file i mentioned "cnsminkp.sys"
now i don't get the blue screen.
but when my laptop boots into windows i get a message that "incd failed to start"
does anyone know why?

cheers

 

[waiyeh]

still getting the this message come up my screen when i booted to windows.

"InCD error
cannot connect to file system. InCD service not working."

installed incd when i installed nero 6. after rebooting from the install it was ok, but after that then i get this error.

does anyone know why?

thanks

 

[Julio Franco]

http://ahead.de/en/nero-up.php

Look for the InCD update, should be the first thing to try.

 

[Goalie]

The file you deleted is part of InCD.

http://support.microsoft.com/default.aspx?kbid=884130

This is a known issue by Microsoft. The update that Julio has linked you to will help. There are rumors that the patch won't fix everything, but it's at least a temporary fix.

Also, ask yourself if you really use InCD.. many people who have it installed have explorer issues, and Nero will function without it.

 

[waiyeh]

ok thanks for the help.

gonna apply updates then and hope it will be sorted

thanks