Boot Disk Failure
Well all, I hope you are all doing better than myself.
Yesterday, my XP desktop started crashing while I was away from the machine, and I saw what some people call the "Blue screen of death." Of course I am wishing right now I could remember exactly what it said, I can tell you some of it. There was a problem with the atapi.sys. It also said KERNEL_STACK_INPAgE_ERROR
STOP: 0x00000077 (0xc0000185, 0xc0000185, 0x00000000, 0x01EF9000)
So, being a fixer of things, I started doing some research. One thing suggested I check for a virus, so I ran my McAfee virus scan. It came out with nothing. Then I noticed on my McAfee a section for recovery and backup, so I clicked on that. McAfee said it couldn't run unless I installed .NET framework 1.1. Because I am pretty sure I already had .NET framework, I assumed this was an upgrade and would do some good, so I might as well download it. So I did.
Now, I feel like an *****, and some of you probably think I am. I went in to check on my download (which I was saving, not opening) and I found a wonderful BLACK screen with the bold white letters: BOOT DISK FAILURE, INSERT SYSTEM DISK AND PRESS ENTER.
Of course I tried to reboot, but the same thing and my heart sank. I called my computer people, which I cannot afford to pay to fix it, and they want me to bring it in so I don't do further damage. If I didn't see $ signs flashing in front of my eyes, I would in a heartbeat...and I probably should STOP trying to fix this machine, but I can't...
Can someone please help me? I don't know what to do, and I am not a computer tech. (if you haven't guessed already)
Thank You very much in advance!
-Sarah
Well all, I hope you are all doing better than myself.
Yesterday, my XP desktop started crashing while I was away from the machine, and I saw what some people call the "Blue screen of death." Of course I am wishing right now I could remember exactly what it said, I can tell you some of it. There was a problem with the atapi.sys. It also said KERNEL_STACK_INPAgE_ERROR
STOP: 0x00000077 (0xc0000185, 0xc0000185, 0x00000000, 0x01EF9000)
So, being a fixer of things, I started doing some research. One thing suggested I check for a virus, so I ran my McAfee virus scan. It came out with nothing. Then I noticed on my McAfee a section for recovery and backup, so I clicked on that. McAfee said it couldn't run unless I installed .NET framework 1.1. Because I am pretty sure I already had .NET framework, I assumed this was an upgrade and would do some good, so I might as well download it. So I did.
Now, I feel like an *****, and some of you probably think I am. I went in to check on my download (which I was saving, not opening) and I found a wonderful BLACK screen with the bold white letters: BOOT DISK FAILURE, INSERT SYSTEM DISK AND PRESS ENTER.
Of course I tried to reboot, but the same thing and my heart sank. I called my computer people, which I cannot afford to pay to fix it, and they want me to bring it in so I don't do further damage. If I didn't see $ signs flashing in front of my eyes, I would in a heartbeat...and I probably should STOP trying to fix this machine, but I can't...
Can someone please help me? I don't know what to do, and I am not a computer tech. (if you haven't guessed already)
Thank You very much in advance!
-Sarah