Hello everyone,
I am new to the forum so if this question is best suited for another area, please feel free to move.
I am having a lot of problems networking an OfficeJet 7410 which started over three months ago. No one I have spoken to, at HP or otherwise, could solve this puzzle. If anyone has any ideas or suggestions it would be really appreciated!
My Setup:
Toshiba SAT laptop
Linksys Wireless-G Router, WRT54G
HP OfficeJet 7410 printer
Windows XP Home w/ SP2 installed
Problem:
This is somewhat long so please bear with me.
Three months ago this printer was purchased and installed using the wireless connection. The printing functions would work without any problems, but additional features like scanning and memory readers would not work. They could not be found on the network (as if they were disconnected).
I switched to an Ethernet connection with the Cat5e cable. Everything installed and worked for about 4 hours then the scanneror the media readers would not be accessible (as before with wireless). I kept being instructed by HP to do an install, each time it would work for a few hours then start again. The printer was replaced two times by Office Depot. A few days ago when I received the second replacement I set it up using a USB cable and it isntalled/worked perfectly.
As I would really like to use this wireless or wired to be mobile with my laptop, I tried to setup the all-in-one again using either wired or wireless. I followed the uninstall steps provided by HP -I'll try anything at this point- and using their software uninstall utility. When trying to install the software for the printer (drivers, HP director, etc), setup cannot detect the printer on the network. I also tried manually entering the printer's IP address, Hostname and Hardware/MAC address. It still could not be detected.
I can ping the printer from the command prompt window. I also have no problem using the Embedded Web Server and I can print using an alternative HP driver as a standard TCP/IP printer. All firewall programs and security software have been disabled.
Here is a summary of the network configuration page:
1. Network Status: Ready
2. Active Connection Type: Wireless
3. URL: http://192.168.100.103
4. Hardware Address (MAC): 000d9d240176
5. Firmware Rev: RL6002xNx
6. Hostname: HPCA9428
7. IP Address: 192.168.100.103
8. Subnet Mask: 255.255.255.0
9. Default Gateway: 192.168.100.1
10. Config Source: DHCP
11. DNS Server: 192.168.xxx.xxx
12. Admin Password:
13. Link Configuration: 802.11
14. mDNS: OfficeJet 7400 series (240176)
15. Wireless Status: Connected
16. Communication Mode: Infrastructure
17. Network Name (SSID):
18. Signal Strength (1 - 5): 5
19. Channel: 6
20. Authentication Type: Open System
21. Encryption: None
22. Access Point HW Address: 0013108d9d8d
23. Total Packets Transmitted: 52
24. Total Packets Received: 68
HP finally told me it was the Linksys router and that I needed a firmware upgrade. Tried that without any changes. Linksys Support claims it is the printer or something other then the router.
The last HP technician I spoke to said it may be a problem with the software installation CD, which I find odd considering it worked before. They said the drivers on HP.com would not work for networking.
I really am desperate to solve this problem. Thanks in advance!
I am new to the forum so if this question is best suited for another area, please feel free to move.
I am having a lot of problems networking an OfficeJet 7410 which started over three months ago. No one I have spoken to, at HP or otherwise, could solve this puzzle. If anyone has any ideas or suggestions it would be really appreciated!
My Setup:
Toshiba SAT laptop
Linksys Wireless-G Router, WRT54G
HP OfficeJet 7410 printer
Windows XP Home w/ SP2 installed
Problem:
This is somewhat long so please bear with me.
Three months ago this printer was purchased and installed using the wireless connection. The printing functions would work without any problems, but additional features like scanning and memory readers would not work. They could not be found on the network (as if they were disconnected).
I switched to an Ethernet connection with the Cat5e cable. Everything installed and worked for about 4 hours then the scanneror the media readers would not be accessible (as before with wireless). I kept being instructed by HP to do an install, each time it would work for a few hours then start again. The printer was replaced two times by Office Depot. A few days ago when I received the second replacement I set it up using a USB cable and it isntalled/worked perfectly.
As I would really like to use this wireless or wired to be mobile with my laptop, I tried to setup the all-in-one again using either wired or wireless. I followed the uninstall steps provided by HP -I'll try anything at this point- and using their software uninstall utility. When trying to install the software for the printer (drivers, HP director, etc), setup cannot detect the printer on the network. I also tried manually entering the printer's IP address, Hostname and Hardware/MAC address. It still could not be detected.
I can ping the printer from the command prompt window. I also have no problem using the Embedded Web Server and I can print using an alternative HP driver as a standard TCP/IP printer. All firewall programs and security software have been disabled.
Here is a summary of the network configuration page:
1. Network Status: Ready
2. Active Connection Type: Wireless
3. URL: http://192.168.100.103
4. Hardware Address (MAC): 000d9d240176
5. Firmware Rev: RL6002xNx
6. Hostname: HPCA9428
7. IP Address: 192.168.100.103
8. Subnet Mask: 255.255.255.0
9. Default Gateway: 192.168.100.1
10. Config Source: DHCP
11. DNS Server: 192.168.xxx.xxx
12. Admin Password:
13. Link Configuration: 802.11
14. mDNS: OfficeJet 7400 series (240176)
15. Wireless Status: Connected
16. Communication Mode: Infrastructure
17. Network Name (SSID):
18. Signal Strength (1 - 5): 5
19. Channel: 6
20. Authentication Type: Open System
21. Encryption: None
22. Access Point HW Address: 0013108d9d8d
23. Total Packets Transmitted: 52
24. Total Packets Received: 68
HP finally told me it was the Linksys router and that I needed a firmware upgrade. Tried that without any changes. Linksys Support claims it is the printer or something other then the router.
The last HP technician I spoke to said it may be a problem with the software installation CD, which I find odd considering it worked before. They said the drivers on HP.com would not work for networking.
I really am desperate to solve this problem. Thanks in advance!