No Safe Mode

[Scaper]

Hello all, I'm new to these forums. I'm fairly tech savvy and can usually sort out any problems I have, I even help friends out with theirs from time to time. However, a problem has cropped up on my system which I'm unable to resolve, so I've come to pick your brains . My anti-virus program (Bullguard) has found a trojan (Trojan.Downloader.IstBar.OK) in a zip file which a "friend" emailed me, but it is unable to remove it. I tried to manually delete the file (including trying to move it into a new folder) but was unable to do so. So I went to the next step of booting into safe mode. And that's where my problem lies - I can't boot into safe mode at all. My system specs are:

Winfast K8S 755A Mobo
AMD64 3000+ CPU
1Gb PC3200 Memory (unbranded)
Windows XP SP2
WD Caviar 160Gb HD SATA (not in raid)
ATI X800PRO Graphics
Soundblaster Audigy 4 Audio

Bullguard has prevented the virus from infecting my system , but I would still like to get rid of the offending file for my own peace of mind.
Any help would be greatly appreciated, thanks in advance.

 

[howard_hopkinso]

Hello and welcome to Techspot.

Download the Pocket Killbox programme from HERE. That should get rid of the file.

It might be a good idea to go and follow the instruction in this thread HERE.

Post a HJT log, after doing the above.

I have moved this thread to our security and the web forum.

Regards Howard :wave: :wave:

 

[Scaper]

File gone! Nice little tool that, I'm going to add it to my 'Problem solving' CD that I take to friends in need. Thanks for the help, HJT log to follow.

 

[howard_hopkinso]

Your HJT log is clean.

You should`ve posted it in this thread, instead of opening a new one.

No matter though. I`ll delete the other thread.

Regards Howard

 

[manta]

It doesnt work for me

Hi,
I have the same virus, and when I copy the address of the file into Killbox and hit delete it says the file doesnt exist. Does anyone know why?
Cheers

 

[howard_hopkinso]

Hello and welcome to Techspot.

Hi,
I have the same virus, and when I copy the address of the file into Killbox and hit delete it says the file doesnt exist. Does anyone know why?
Cheers

Open a new thread in this forum, after following all these instructions HERE.

Regards Howard :wave: :wave: