No sound due to earphone port obstruction

By jebar
Feb 12, 2008
  1. This problem began with the sudden loss of sound from my dell computer. With the help of dell tech support I determined that this results from the fact that the phone plug for the earphones is broken off in the port. A similar problem , but of unknown origin, is reported on this website in in 4/05. The problem now is how to get it out. This would require a very thin, narrow set of tweezers. Has anyone encountered this problem?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes it can happen with USB and PS2 and even with connector pins being bent.

    Not sure if tweezers have the strength, to pull it out. You can purchase very small pliers (actually computer techs keep these little tools (so we're use to them) Basically a very small flat screwdriver, and tweezers. Or purchase a small set of pliers.

    Good luck, post back with results
    Either - success
    Or M/B now dead !!
  3. alisbin

    alisbin TS Rookie Posts: 93

    this is a 3.5 mm connector your talking about? standard mini jack?
    well, if so, easy fix, get some super/krazy glue and the broken plug, put a little tiny bit of glue inside the broken end and insert it into the jack, wait about 10-15 seconds then pull it out.
    i just did this yesterday and it worked great
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