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Nothing Working Help...

By Seanchai ยท 5 replies
Mar 3, 2005
  1. I had to replace a video card a few days ago, when I was finished I had many problems.

    1. For some reason my clock was reset to 12:00 a.m. and the year was 2002.
    2. Often when rebooting I get this error message "Generic host process win32 encountered problem"
    3. I have no windows sound, I have video sound and music sound etc. but no dings, widows startup sound etc. My WsFTP program doesn't have sound either when I upload files.
    4. Another program is not working either, a phone answering mach program called EzVoice.
    5. When I rt click on my desktop I get a message that Internet Explorer has incountered a problem and need to close. After that another error window pops up saying Dr Watson has encountered a problem a needs to close.

    I have run Bug Doctor, Adaware, Spybot search and destroy, ShellEx View, A-squared, Nasty file remover. I'm feeling a bit overwhelmed and frustrated, any help would be much welcome...

    Here is my log file -Logfile of HijackThis v1.99.1
    Scan saved at 1:36:15 PM, on 3/3/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\EzVoice 2.0\ezvoice2.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Owner\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    N3 - Netscape 7: user_pref("browser.startup.homepage", ""); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\ukdy8bez.slt\prefs.js)
    N3 - Netscape 7: user_pref("", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\ukdy8bez.slt\prefs.js)
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - Startup: EzVoice 2.0.lnk = C:\Program Files\EzVoice 2.0\ezvoice2.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: symsupportutil -
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
    O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - hcp://system/TechTools.CAB
    O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
    O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) -
    O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
    O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: GEARSecurity - GEAR Software - C:\WINNT\System32\GEARSEC.EXE
    O23 - Service: MpService - Canon Inc - C:\Program Files\Canon\MultiPASS4\MPSERVIC.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
  2. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Don't post 2 times (or more) with the same HJT-log crap.
    I've given you all the needed info in a previous post a few days ago, and you did diddly squat about it.
  3. Seanchai

    Seanchai TS Rookie Topic Starter

    For some reason I didn't see your post, there must have been 2 reply's around the same time and when I clicked on my email I just saw the one. I'm going to try your suggestion, it looks a little scary cause it looks like I'm deleting a lot of stuff. However I figure anyone that has good enough sense to drink the only beer (or should I say stout) that I will drink, as it is truly the nectar of the Gods... You might know what you're talking about.

    I'll let you know what happens..

    My Goodness
    My Guinness
  4. Seanchai

    Seanchai TS Rookie Topic Starter

    I followed your instructions, unfortunately it had no effect. I talked to the people at Gateway a couple times and they can't figure it out either, they're suggesting that I re-format my hard drive, something I don't want to do.
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    You might have a tiny problem with your mobo's battery.
    If that is empty, your date would go back to the BIOS default.
    Check that out. Careful when you remove the battery, very easy to break something.
  6. Crack

    Crack TS Rookie

    When I right click on a file in Windows Explorer, the system freezes and then I get the message: "Windows Explorer has encountered a problem and needs to close"
    This is often caused by some non-Microsoft application having written a conflicting command onto the context menu.
    If any programs were installed recently, uninstall them. May have to sfc /scannow or do a repair install.
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