Pdf995 settings problem

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I have learned that the PDFs I've been sending to our newspaper (for ad placement) are not usable, and they must reset the ads each time. Yes, it would have been nice if they'd have told me about this problem long ago!

It's after hours, so I can't ask them anything - but I need to build a new ad tonight to turn in first thing in the morning. Supposedly it has to do with screen fonts vs. printer fonts.

Can anyone tell me what settings I might need to turn on or off? I am using pdf995.

Thanks!
 
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