Please help with "internet explorer has encountered..."

By ARIKV ยท 4 replies
May 17, 2006
  1. Since a few hours ago (I restarted my machine, I'm getting this message all the time, I drag it aside and keep working
    AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
    ModVer: Offset: 0014072f

    It's the same for all web based apps (Msn, Skype and etc) Modver+ Modname are all 000000.
    I ran Spybot, microsoft defender, Symantec AV, and a few online scans (Trend micro and something else)

    Hijackthis log is attached

    Please help

    Attached Files:

  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    I`m not sure exactly what your problem is caused by.

    Go HERE and follow the instructions.

    Post a fresh HJT log, only after doing the above.

    Regards Howard :wave: :wave:
  3. ARIKV

    ARIKV TS Rookie Topic Starter

    I did most, I'll try the rest when at home tonight.
  4. PDusome

    PDusome TS Rookie Posts: 21


    I had these exact symptoms. The line in your log tht jumps out at me is:

    O20 - Winlogon Notify: msldr32 - C:\WINDOWS\SYSTEM32\msldr32.dll

    To get rid of it...
    Check the box in HJT, then click "Fix checked"
    Hit "config" button
    Hit "Misc Tools"
    Hit "Delete a file on reboot" and select "C:\WINDOWS\SYSTEM32\msldr32.dll"

    Continue through to reboot and that should do it.

  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    The fact that ARIKV has not posted back in over a week suggests that his problem is solved.

    However, he needed to post a fresh HJT log after following the instructions.

    You are quite right that msldr32.dll is a nasty entry. It may or may not still be on his system, but since he has not posted a fresh HJT log, it`s impossible to tell.

    Regards Howard :)
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