Hello,
I would like to get some assistance with the removal of Infostealer and Downloader if possible. I am working on computer for a friend of mine whose system was running very slow. His anti-virus was out of date and he had no spyware protection. I installed Symantec End-Point Protection, updated it and rebooted into safe mode. I then ran a scan and quarantined or deleted everything it found. I then downloaded and updated Spybot S&D and ran it several times fixing everything it found. I then defragged the system and thought I was done when Symantec Auto-Protected started popping up saying it found Infostealer and Downloader. It says it deleted them but it continues to find them. When I run a full scan with Symantec it doesn't find anything. I have followed all the steps on the Viruses/Spyware/Malware, preliminary removal instructions. I did have a problem getting Combofix to run so per the instructions I ran DSS instead. I have attached the requested log files for DSS, AVG Antispyware and HJT. The Panda Antirootkit scan did not find any thing. I would greatly appreciate any help.
I would like to get some assistance with the removal of Infostealer and Downloader if possible. I am working on computer for a friend of mine whose system was running very slow. His anti-virus was out of date and he had no spyware protection. I installed Symantec End-Point Protection, updated it and rebooted into safe mode. I then ran a scan and quarantined or deleted everything it found. I then downloaded and updated Spybot S&D and ran it several times fixing everything it found. I then defragged the system and thought I was done when Symantec Auto-Protected started popping up saying it found Infostealer and Downloader. It says it deleted them but it continues to find them. When I run a full scan with Symantec it doesn't find anything. I have followed all the steps on the Viruses/Spyware/Malware, preliminary removal instructions. I did have a problem getting Combofix to run so per the instructions I ran DSS instead. I have attached the requested log files for DSS, AVG Antispyware and HJT. The Panda Antirootkit scan did not find any thing. I would greatly appreciate any help.