Problem connecting...

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I am having a problem connecting online. I have a cable modem and the computer is showing that there is a connection but I still can not connect. I need help please... :wave:
 
Can you tell me more about your setup. Are you using a router...what is the brand? If you use the command prompt and type "ping www.yahoo.com" does it return any info?

Last question who provides your cable internet service.

-tk-
 
Thank you for your reply, I am using a router/cable modem by linksys. I attempted to ping www.yahoo.com and nothing happened. I recently had to replace the hard drive and reinstall windows but before that, the connection was working and I was able to go online. My service is through brighthouse.

-jm
 
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