Puget's reliability report shows nearly flawless record for Samsung SSDs

midian182

Posts: 7,784   +80
Staff member
What just happened? Custom workstation/server builder Puget Systems has released a breakdown of the failure rates found in hardware it sold throughout 2021. There are some interesting results, which come with certain caveats, but the biggest takeaway appears to be that if you want a reliable storage drive, Samsung SSDs are a good bet.

Puget notes that as every part it uses in its systems goes through a comprehensive qualification process, the failure rates reported here are likely lower than the industry average. “This means that our relative failure rates between certain hardware groups may not match up with what you would see if you were to build your own system, or even buy a workstation from other computer manufacturers,” it states.

Additionally, Puget does not include any failures it believes were caused accidentally by employees or customers, or anything related to shipping damage. Moreover, it only includes hardware groups that it has statistically significant amounts of data for.

Starting with processors, Intel’s 11th-gen CPUs saw the highest failure rates by far: 5.28% in the shop (during testing, before being sent to out) and 1.32% in the field (with customers). However, team blue’s 10th-gen processors had better combined failure rates than all of AMD’s offerings. Intel Xeon processors also had low failure rates, though this category saw the fewest sales. Puget notes there weren’t enough 12th-gen Alder Lake chips to include in the figures.

Moving onto video cards, the Quadro RTX Series had the most failures. This was due to a manufacturing problem with the USB-C VirtualLink port on the RTX 4000. “All of them we received from May 2020 onward were defective, so huge swaths of our inventory of those cards failed our testing here - and for a long time after that discovery, we stopped offering them at all,” Puget writes.

Interestingly, Nvidia’s Founders Edition RTX 3000-series cards were more reliable than those from AIB partners.

In storage drives, Samsung SSDs show extremely low failure rates in both the shop and in the field, a trend that Puget says has been ongoing for years. Over 1,000 870 EVO and QVO drives were sold during the covered period, with no reported failures. The company notes that it has sold over 35,000 Samsung drives during its entire recorded history, yet fewer than 100 have failed.

Check out the report for the full breakdown, including failure rates for PSUs and DDR4 memory.

h/t: Tom's Hardware

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I don't understand this, you proclaim Samsung as the most reliable hardware but your Puget test is hilariously limited to include only sasmung ssd's and some other brand HDD's. what is your thinking behind it, that an sasmung ssd is more reliable than normal HDD?

EDIT oh there is a firecuda in the list
 

Eldritch

Posts: 399   +651
Sorry to say this but article has terrible title. It reads like Samsung SSD fails the test instead of 'least'.

Edit : Title has been changed.
 
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Vulcanproject

Posts: 1,506   +2,736
Founder's edition cards with very low failure rate, that's interesting. Presumably due to the other AIBs pushing the limits on price and boosting the clocks as far as they can get away with.
 

Achaios

Posts: 356   +969
Well, anecdotal, but my Samsung 840 Evo still works fine after 8 years and some 30 TB of writes.

I own 3 more Samsung SSD's, a 750, a 870 Evo and 870 QVO and they all work just fine.

Although I own 1 Crucial MX500 (that failed and they replaced it on warranty), Samsung's track record so far is so good that I will only buy Samsung SSD's for me and friends/family.

The risk of a failed SSD in a laptop simply isn't worth the 10-20 bucks discount and buying from a random Tier B or C China brand.

Conversely, I have owned three (3) faulty Gigabyte GPU's. 1 Failed out of warranty on the 3 year mark and the other 2 Gigabyte refused to honor the warranty b/c:

1. "We don't manufacture the fans so we are not responsible or liable for any failures thereof" (GTX 580 SOC fans failed)

2. "Although your card isn't stable at its advertised stock clocks and requires an underclock to be stable, it still works fine at those lower clocks, so we see no reason for an RMA" (GTX 780Ti GHz edition wasn't stable at stock advertised clocks on box and website).

Given how unlucky I am, it seems to me that if Samsung SSD's weren't stellar and top tier as is widely known, 3/4 of my Samsung SSD's would have already failed.

I mean, I only own just 1 SSD fm a Tier B brand, Crucial, and it failed.
 

Nintenboy01

Posts: 214   +169
I got the scare of my life last week since my PC suddenly went to a BSOD and after rebooting couldn't detect the boot device - my 980 Pro wasn't even showing up in the BIOS. Luckily after reseating it it seems to be fine again and passed diagnostics.
 

Eversong

Posts: 9   +4
Nice Y-axis for data storage, zero to 0.9℅ on the entire screen height. Almost makes me believe 1℅ failure rate out of god knows how many units (with backups anyway) is actually should be punished by death sentence. LOOK AT IT. Point seventy three out of shop for WD, so scary, right?
 

Uncle Al

Posts: 8,673   +7,576
Been using them in my 4 computers since they first arrived (500 GB) and never had a failure yet. Maybe I'm just blessed but this says to me they are as reliable as claimed, although I've not used another brand so .......
 

godrilla

Posts: 425   +207
While Samsung products often come with high quality their new evo g9 has been getting complaints about quality control issues. That said I am extremely satisfied with my 2 terabyte nvme 970 evo plus ssd I purchased as my boot drive on black Friday 2019 for $400. When I was shopping for ram kits I kept on seeing Samsung b kits associated with best performance at the time. One take home message if DIY market ever comes back to its glory days is definitely do your research before spending money and regretting it after via blacks screens crashes and doa products.
 

sauri

Posts: 30   +14
I currently have Samsung 970 Pro 512gb (18k power-on hours, 76tb written, works for a bit over 2 years); Samsung 850 Pro 256gb (71k power-on hours, 138tb written, works for 7.5 years); Seagate ST3000DM001 3Tb (61k hours, works for 7.5 years, this model is known for very high failure rate and indeed its twin it was bought together with died after 2 years); and the gem, HGST Deskstar 7K2000 2Tb (92k hours, works for 12 years and outlived its manufacturing company); all work 24/7 and show no signs of failure so far.