Random restarts with many different error messages

By stubek · 10 replies
Jan 20, 2006
  1. Ihave looked through your forums and found some help.

    My system is
    XP pro sp2
    MB: Asus P5P800
    Chipset: Intel P4 3.4
    2 GB ram
    Radeon 9600 dual digital out video card

    the computer shuts down randmoly, sometimes 2 times a day, some times dozens, some times not for days at all. It shuts down at different times, while under a major load, or in the middle of the night when it is basically idle

    here are some of the error messages I get
    0x0000000A (0XFFFFFFFF,0x0000001c,0x00000000,0x804e5ef5)

    0X0000000A (0X09400080, 0X00000002, 0X00000001, 0X804ED41E

    The master browser has recieved a server announcement from the computer HOME that believes that it is the master browser for the domain on trasport NetBT_Tcpip_{1A6F9207-0516-438F-B30B. The master browser is stopping or an election is being forced.

    Stop 0x0000008E (0xc0000005, 0xbf823a18, 0xa67801c, 0x00000000

    Win32k.sys – address bf823a18 base at bf800000, date stamp 43446a58

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f, 0x00000008, 0xf77fd70, 0x00000000, 0x00000000

    I ran memtest86+ this morning, it did not get to the ram, but after nearly 4 hours, it had no errors, unfortunatly, i had to stop it so i could do work, but I will run it over night tonight.

    Thanks in advance,
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Look HERE for the meaning of your bugchecks.

    The 7F bugcheck is the most interesting, and normally means you have a hardware problem of some description.

    Regards Howard :wave: :wave:
  3. stubek

    stubek TS Rookie Topic Starter

    no memory errors after 15 passes of the memtest86+ last night


    new error message this morning


    0x00000050 (0xf9b0caa8, 0x00000000, 0xba7835c8, 0x00000000)
    Portcls.sys – address BA7835c8 base at ba773000, datestamp 411071f3

    with an entry in the evnt log that says the compute recovered from a bug check with the above entry
  4. compguy13

    compguy13 TS Rookie

  5. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    Over 95% of your crash is hardware problem. The crash is at IRQL x'1c' which is the clock level IRQL. According to my record, I have 22 cases of failing IRQL x'1c' with confirmed answer, 63% is related to faulty ram and CPU.

    Cause Occurence
    Overheat 1
    CPU 6
    RAM 8
    M/B 3
    Software 1
    PSU 2
    Vid 1
    Total 22

    For the following bugcheck code
    0x0000007f, 0x00000008, 0xf77fd70, 0x00000000, 0x00000000

    One confirmed case is CPU, one is M/B and one ATI display card driver.

    Some faulty ram can pass memtest.

    1. Check the temperature of the CPU and make sure that it is not overheat (ie temperature < 60C)
    Make sure that the CPU fan works properly
    2. Reseat the memory stick to another memory slot. Reseat video card as well.
    3. Downclock the ram. Check to default setting if you video card is overclocked.
    4. Clean the dust inside the computer case
    5. Make sure that the ram is compatible to the motherboard
    6. Check the bios setting about memory timing and make sure that it is on
    For example : DIMM1 and DIMM2 do not have the same timing.
    DIMM1: Corsair CMX512-3200C2 512 MB PC3200 DDR SDRAM (2.5-3-3-8 @ 200 MHz) (2.0-3-3-7 @ 166 MHz)
    DIMM2: Corsair CMX512-3200C2 512 MB PC3200 DDR SDRAM (3.0-3-3-8 @ 200 MHz)
    DIMM3: Corsair CMX512-3200C2 512 MB PC3200 DDR SDRAM (3.0-3-3-8 @ 200 MHz)
    7. Make sure that your PSU have adequate power to drive all the hardware including USB devices
    8. Run chkdsk /r at command prompt
    9. Run 3DMark 2005 to test your video card
    10. Upgrade BIOS and make sure that the motherboard has no leaking capacitor

    If it still crashes, diagnostic which memory stick is faulty
    Take out one memory stick. If windows does not crash, the removed memory stick is faulty.
  6. stubek

    stubek TS Rookie Topic Starter

    Thanks for the reply,

    Ok, i bit the bullet yesterday and called microsoft and paid them $35 to help me. Ughh, a new low in my life.

    I have done some of your steps here, I will outline them, then get to trying the rest when I am off the phone with microshaft...

    1. done, cpu is about 25-27, case interior about 35 (this is checked through ASUS Probe and also I have a front pannel temp monitor, the two are always different by about 1/10 degree.)
    2. not done yet, will do when off the phone with micros...
    3. video card is at normal, ram is at normal, i can try to down clock the ram, did not know that was possible.
    4. I cleaned the dust out the week before this happened (i thought the dust was a good insulator) at the time i cleaned the dust, i checked all the wire connections in the case to make sure they were good and did not get dislodged in the cleaning)
    5. ram is compatable with the mobo, first thing i bought when i built the computer 11 months ago was mobo, then bought stuff that was recomended by asus or compatable
    6. will do this next also
    7. PSU is a 550 watt, I checked its compatabiltiy with Asus before I got it and right now, the only devices on the computer are the onboard network card and just one of the hard drives and I still have the problem
    8. did not run checkdisk, used western digitals utility for both quick and extended on both drives since they ware WD
    9. will check the vid card, but seeing as how it is not installed and i am having the problem, doubt that
    10. There is no newer BIOS Upgrade, I checked that, how do I check for a leaking capacitor?

    Thanks for the help, I will try the steps above that i have not yet tried in a few when off the phone with microsoft and post the asnwers here.

  7. stubek

    stubek TS Rookie Topic Starter

    hmmm, in the BIOS, i could not find anything that showed me anything about the memory, how do i check the memory to see if the computer is seeing them all at the same speed?
  8. stubek

    stubek TS Rookie Topic Starter

    ok...here is an update

    first, is something like this worth getting?

    reseated all memory, still had issues
    ran the computer with different combinations of the 4 chips (I have to always have 2 chips in it) still had issues
    I did find the BIOS for the memory, and that is ok.
    so I doubt that this is a memory problem.

    thought it might be the IDE Cable on the cd and dvd drives, but after trying a different cable, trying both slots on the mobo, and trying both drives in slave and master in both slots on the mobo and trying both drives as the only drive, still had problems.
    bios is at latest version, still dont know how to check for a leaky capacitor.

    Thanks in advance,
  9. mailpup

    mailpup TS Special Forces Posts: 7,182   +469

    Is there a way you can try another power supply? It may be compatible with your motherboard but that doesn't mean it can't fail. A bad power supply can cause a variety of seemingly unrelated problems.
  10. stubek

    stubek TS Rookie Topic Starter

    short of buying one and using it for 15 minutes, then returning it, no. The only other PSU i have is for an old Pentium 2, so I doubt it is compatable.

    I wonder if I can check all the voltages some how.
  11. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    Install Everest Home Edition
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