Rapidly Becoming Disgusted With NEC!!!

[macx]

Bought a new NEC ND3550A about 3 weeks ago, got it
less than a week later, installed it, put in the accompanying
NERO CD, - nothing.

The computer correctly recognizes the burner in My Computer
and in Device Mgr.

It won't open any type of recorded CD, and it won't recognize
a blank one when trying to record. Keeps telling me there's no
blank CD in the burner.

Tried both the built in WinXP and Nero Express. Same result.

Tried a new cable, no different.

Tried uninstalling and reinstalling, no different.

Got it from Tiger Direct who requires a return auth from the mfg.
Called the number on the invoice, of course they're only open
during regular work hours. Well, guess what, I work, too!

There was a recording at that number that mumbled some website
that I could supposedly log onto and make a support inquiry.
Couldn't understand what the site name was, and it wasn't
spelled out in the recorded message.

Did a search, found what I believe is the referenced site.

First, wouldn't let me log in, told me to create a new account.
So, input all my info, then it says that user already exists.
Went back, tried to login again, says that user DOESN'T exist.
So couldn't log in.

Went to another section of the site, clicked on optical storage,
found a "support" link, clicked on it, guess what!
"HTTP-1 New Application Failed" !!!

What the hell is up with these clowns!!??

They're sure acting like they're trying to avoid being contacted.

the site I found was www.necan.com.

Anybody know anything about this, or any other way to contact
them over the net for support?

I'm running out of time to return it.

Thanks for any insights or suggestions!

 

[Samstoned]

got 2 of there 3520A's from newegg
about a yr now burned about 200 disc not a lot but

http://www.necam.com/Optical/
try that
thats nec america

I have clients who bought diff parts from tiger 50% failure rates
everything I buy from newegg 100%
just a coincidence of course

RMA is a pain but they did get new parts

 

[macx]

Hmmm. Probly a coincidence, but ???

ANYWAY - got ahold of a real live person (!) at NEC USA today,
described the problem and the fixes I tried to no avail, was kind of
surprised there was no argument or further suggestions, he just
gave me a Return Notification #. I told him about my experience
with their website, he chuckled and said they'd been having
problems with it. Oh, REALLY?!

Then called Tiger for a RA #, they didn't even ask for or take my
NEC RN# when I volunteered it. Coulda saved me a bit of
frustration, there, too.

So, gonna send it back, exchange it, see what the new one does.

Was told by NEC that Windows CD app does NOT work with the
ND3550A, only things like Nero, and then that had to be v6.0 or
later. Would have been nice if they'd of incl that info w/the unit!
I've read a bunch of posts about problems with that unit and
people trying to use the Windows CD burning app.