I am trying to offer remote assistance to a friend via windows messenger, but am unable to do so. I feel this may be largely due to having followed Soul Harvesters guide to cutting the fat on XP (I knew it might break a few things, but nothing essential/important to running my machine). When I followed it, I didn't envisage offering remote assistance again before my next re-install, but I've found no cause to format and start again yet, which for me is higly unusual, being the type of person to do things like change the start button text etc just because I can. Apparently, when I request or offer remote assistance, the remote user gets a "small window" appear on her monitor (she's not technically inclined), whereas I get the accepted message on Messenger, but nothing else happens. Does anybody have any idea's short of a re-install/repair? It seems a reasonably likely assumption, to myself at least, that I've deleted the files required for Remote Assistance to work from the folder %systemroot%/pchealth/ , but I'm only guessing.