Phantasm66
Posts: 4,909 +8
I wanted to share a little story with you, because I was truly impressed today with my experience taking a faulty product back to a store.
The store was Richer Sounds, http://www.richersounds.com.
When I switched on my amplifer that I use on the PC on Saturday, sparks came of the insides, and smoke appeared. Needless to say, it didn't work after that.
I hunted high and low for the receipt, which I finally found (interestingly enough, it just appeared on my table..... Work that one out.) But I did think for a while that the receipt was lost, and when I did find it I found out that my 1 year warrantee had expired 8 days ago. I thought, I will chance it anyway and take it back.
These were my experiences with the Richer Sounds store in Glasgow, which I was impressed and very please with.
*It would not have been a problem if I had not found the receipt, they would just have looked it up in a computer record.
*It did not matter if the warrantee had expired 8 days ago, they would not bother about this too much. Its only a few days so they would still be pleased to replace the unit.
*They apologised for the unit breaking down, and explained that they do not get many returns and that when they do they take it seriously.
*They offered me, as a compensation, a more expensive unit made by Yamaha instead of the Sherwood one I had had. I took this, of course.
*They were at ALL times polite, civilised and helpful. They gave me the feeling that it was MY feelings that were important.
*This whole matter was sorted out in less than 10 minutes.
*There was not a single problem or issue.
Got the new amp wired up now (not 100% correctly I think, DVDs in dolby digital sound a little weird, but I will get to the bottom of that.....)
All in all, a pleasant and happy experience, where I was impressed with this stores professionalism and eficiency.
So a big thumbs up for Richer Sounds, especially the Glasgow branch.
What experiences do YOU have with returning good to a store??? Where these positive or negative??
The store was Richer Sounds, http://www.richersounds.com.
When I switched on my amplifer that I use on the PC on Saturday, sparks came of the insides, and smoke appeared. Needless to say, it didn't work after that.
I hunted high and low for the receipt, which I finally found (interestingly enough, it just appeared on my table..... Work that one out.) But I did think for a while that the receipt was lost, and when I did find it I found out that my 1 year warrantee had expired 8 days ago. I thought, I will chance it anyway and take it back.
These were my experiences with the Richer Sounds store in Glasgow, which I was impressed and very please with.
*It would not have been a problem if I had not found the receipt, they would just have looked it up in a computer record.
*It did not matter if the warrantee had expired 8 days ago, they would not bother about this too much. Its only a few days so they would still be pleased to replace the unit.
*They apologised for the unit breaking down, and explained that they do not get many returns and that when they do they take it seriously.
*They offered me, as a compensation, a more expensive unit made by Yamaha instead of the Sherwood one I had had. I took this, of course.
*They were at ALL times polite, civilised and helpful. They gave me the feeling that it was MY feelings that were important.
*This whole matter was sorted out in less than 10 minutes.
*There was not a single problem or issue.
Got the new amp wired up now (not 100% correctly I think, DVDs in dolby digital sound a little weird, but I will get to the bottom of that.....)
All in all, a pleasant and happy experience, where I was impressed with this stores professionalism and eficiency.
So a big thumbs up for Richer Sounds, especially the Glasgow branch.
What experiences do YOU have with returning good to a store??? Where these positive or negative??