safe mode reboots

[wadeberg]

hi

ok i need to get into safe mode to fix some stuff with zome alarm and msn live and i restared my pc and was tapping f8 press the safe mode and it was loading all the stuff and it come up with the enter password just as i was BAM it restared and it keeps on doing that when i try and go into safe mode i am using xp home so and help would be good thanks

 

[pcaceit]

Try Last known good config and if you can get started do a disk check then try safe mode again. if system restore gets you back to before you had the problem start over with what you were attempting to do.

 

[howard_hopkinso]

Hello and welcome to Techspot.

It could be that your system is infected with viruses etc.

Go HERE and follow as many of the instructions as you can.

Then, post a fresh HJT log as a .txt attachment into this thread.

If it turns out you do have a virus problem, I will move this thread to the appropriate forum.

Regards Howard :wave: :wave:

 

[wadeberg]

Ok hear is the hjs log I did some of thoes scanns and I found a virus in the last scan I did I will edit this when it is done

 

[howard_hopkinso]

ok hear is the hjs log i did some of thoes scanns and got nothing

That is not a HJT log lol.

Regards Howard

 

[wadeberg]

i decided to use bitdefender and i got this after i dont no if it will fix the problem but i will try and i will tell u if it did


C:\System Volume Information\_restore{4DD9247E-D2C8-439E-9898-D4E95265FB82}\RP20\A0023976.exe
Infected with: BehavesLike:Win32.ExplorerHijack

C:\System Volume Information\_restore{4DD9247E-D2C8-439E-9898-D4E95265FB82}\RP20\A0023976.exe
Disinfection failed

C:\System Volume Information\_restore{4DD9247E-D2C8-439E-9898-D4E95265FB82}\RP20\A0023976.exe
Deleted

 

[howard_hopkinso]

You should follow the instructions in the link I gave you.

Then, post a fresh HJT log as a .txt attachment into this thread.

Regards Howard

 

[wadeberg]

well what i did last is what i was ment to do i ran Hijack This i saves the file as HijackThis.txt and now i will will pst this new one i dont no what else i can do if i am doing some thing wrong please tell me how to do it propley

 

[korrupt]

Lol, listen to Howard, trust me.

If he doesnt know it, you are screwed

Good luck anyways.

regards,

Korrupt

 

[howard_hopkinso]

Your system is infected with quite a collection of nasties.

Your really need to follow all the instructions in the link I gave you.

Only then, should you post a fresh HJT log.

I have moved this thread to our security and the web forum.

Regards Howard